Brent Laurance
Hillsboro,United States
Summary
Dual-certified consultant in Sage Intacct Construction and Sage 300 Construction and Real Estate, specializing in ERP implementations and digital transformations for construction and real estate firms. Extensive experience in general contracting, specialty trades, and commercial property management, enabling clients to streamline operations and enhance financial visibility. Expertise in guiding Sage 300 CRE customers through strategic transitions to Sage Intacct, utilizing cloud-based tools for scalability and automation. Proven track record in leading multi-entity rollouts and optimizing job cost workflows, ensuring effective communication and lasting results.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Sr ERP Consultant
Baker Tilly US
Beaverton, United States
04.2022 - Current
- Led large-scale implementation projects for Sage Intacct and Sage 300 Construction and Real Estate, enhancing operational efficiency for clients.
- Specialized in transitioning clients from Sage 300 Construction and Real Estate to Sage Intacct, ensuring seamless integration and user adoption.
- Implemented Sage Intacct and Sage 300 Construction and Real Estate for general contractors, service specialties (HVAC, plumbing, electrical), and property management firms.
Professional Services Consultant
Sage
Beaverton, Oregon
09.2015 - 04.2022
- Leveraged over 20 years of expertise in Sage 300 Construction and Real Estate to deliver tailored consulting services.
- Collaborated with clients to identify business needs, resulting in actionable strategies for system upgrades.
- Successfully managed complex upgrades for large clients, ensuring seamless integration across multiple platforms.
- Developed and executed comprehensive data migrations to Sage 300 Construction and Real Estate.
Customer Support Analyst, Principal, Coach
Sage
Beaverton, Oregon
11.2014 - 09.2015
- Provided ongoing coaching to team members and year-end contractors, enhancing team performance.
- Partnered with training services to develop and present comprehensive coach training across Sage North America.
- Engaged actively in the KCS process, offering feedback on articles to improve knowledge sharing.
- Consistently delivered exceptional customer experiences, contributing to a positive brand reputation.
Customer Support Manager
Sage
Beaverton, Oregon
04.2013 - 11.2014
- Fostered a culture of accountability and recognition, enhancing employee engagement and performance.
- Analyzed team performance metrics to set meaningful goals and provide targeted coaching, driving significant business results.
- Championed Knowledge Centered Support (KCS) methodologies, leading to improved customer satisfaction and streamlined support processes.
Senior Customer Support Analyst
Sage
Beaverton, Oregon
01.2000 - 08.2013
- Mentored new hires and peers, enhancing team cohesion and performance.
- Spearheaded call quality monitoring initiatives, implementing coaching models that improved service delivery.
- Achieved a customer satisfaction rating exceeding 95% while resolving complex technical issues.
- Certified trainer for Sage 300 Construction and Real Estate, facilitating knowledge transfer and skill development.
Truck Driver
Laurance Trucking Co
01.1996 - 01.1998
- Operated log trucks in challenging environments, prioritizing safety and efficiency.
- Maintained fleet performance, ensuring compliance with safety standards.
- Assisted in developing a computerized accounting system, improving operational efficiency.
Education
AS - Banking and Finance
Chemeketa Community College
BS - Accounting
Corban University
Skills
- Sage Intacct and Sage 300 expertise
- ERP implementation and integration
- Data migration strategies
- Business needs analysis
- Problem solving techniques
- Effective communication skills
- Coaching and mentoring
Certification
- Sage Intacct Construction Certified Consultant
- Sage 300 Construction and Real Estate Certified Consultant (Construction and Real Estate verticals)
Timeline
Sr ERP Consultant
Baker Tilly US
04.2022 - Current
Professional Services Consultant
Sage
09.2015 - 04.2022
Customer Support Analyst, Principal, Coach
Sage
11.2014 - 09.2015
Customer Support Manager
Sage
04.2013 - 11.2014
Senior Customer Support Analyst
Sage
01.2000 - 08.2013
Truck Driver
Laurance Trucking Co
01.1996 - 01.1998
AS - Banking and Finance
Chemeketa Community College
BS - Accounting
Corban University
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