Brent Lawrence
Spring Grove,PA
Summary
Skilled HVAC professional specializing in installation and repair of heating and cooling systems. Supported lead installers with furnace and outdoor unit setup, ensuring safety compliance and organized workspaces. Developed expertise in ductwork fabrication and electrical wiring, enhancing project efficiency. Managed inventory effectively and delivered exceptional customer service in fast-paced environments.
Overview
1
1
Certification
12
12
years of professional experience
Work History
HVAC Installation Helper
Gohn & Stambaugh
Spring Grove, PA
08.2026 - 09.2026
- Assisted lead HVAC installers with the installation of furnaces and outdoor HVAC units.
- Wired outdoor units to ensure proper installation under guidance of lead installers.
- Cut and sized ductwork to meet installation requirements.
- Installed, stapled, taped, and properly sealed ductwork.
- Loaded and unloaded service vans with necessary tools and materials to support seamless installation processes.
- Maintained clean, organized, and safe work areas throughout installations.
- Supported lead installers during HVAC installation tasks with installation tasks, contributing to timely and accurate project completion.
Parts Advisor
Gene Latta Ford
Hanover, PA
09.2024 - 08.2026
- Assisted technicians and customers in identifying and supplying correct parts, ensuring timely repairs and customer satisfaction.
- Provided customer service in fast-paced dealership environment, addressing inquiries and resolving issues promptly to maintain high service standards.
- Developed relationships with suppliers to streamline procurement processes and minimize lead times, enhancing overall parts availability.
- Created detailed reports on inventory levels, movement trends, and potential discrepancies for review by upper management.
- Developed strong relationships with suppliers to enhance procurement processes and reduce lead times.
- Created detailed reports on inventory levels, movement trends, and potential discrepancies for review by upper management as needed.
- Handled order processing to ensure timely fulfillment and accuracy. and returns efficiently, minimizing delays in service.
Nursing Assistant
WellSpan York Hospital
York, PA
07.2024 - 09.2024
- Facilitated daily care, mobility, and personal hygiene for patients, enhancing their comfort and dignity.
- Aided nursing staff in patient care and room preparation, ensuring a safe and welcoming environment.
- Supported nursing staff with patient care and room preparation.
- Assisted 4 patients with daily activities in long-term care facility.
Parts Advisor / Inventory Specialist
Gene Latta Ford
Hanover, PA
08.2023 - 07.2024
- Ensured inventory accuracy and optimized parts availability.
- Supported service technicians by sourcing required parts efficiently.
- Maintained organized warehouse and inventory systems.
- Coordinated daily shipping and receiving operations for over 30 packages.
Automotive Service Advisor
Apple Ford of Red Lion
Red Lion, PA
05.2023 - 07.2023
- Scheduled customer appointments and prepared accurate repair estimates to facilitate timely service.
- Coordinated workflow between customers and technicians to ensure smooth operations and effective communication.
- Scheduled customer appointments and prepared repair estimates.
- Managed approximately 30 incoming and outgoing calls daily, addressing customer inquiries and scheduling services.
Parts Manager
L & L Ford
East Berlin, PA
01.2022 - 07.2022
- Managed daily operations of the parts department.
- Managed inventory ordering and ensured optimal stock levels to support parts availability.
- Ordered inventory and maintained stock levels.
- Coordinated parts ordering and picking for shop jobs while handling 15-20 customer calls daily.
- Handled the back end of the department with frequent emails and phone calls with Ford.
Parts & Service Advisor
L & L Ford
East Berlin, PA
06.2020 - 12.2021
- Assisted customers with parts sales and service scheduling.
- Created work orders and coordinated technician assignments, ensuring timely service delivery.
- Maintained excellent customer relationships.
- Collaborated with technicians to diagnose vehicle issues, facilitating effective communication between customers and the service team.
- Maintained detailed records of service orders, improving accuracy in tracking repairs and facilitating effective customer follow-up.
- Created work orders and coordinated technician assignments.
- Educated customers on proper vehicle maintenance, strengthening long-term relationships based on trust and reliability.
Service Advisor
Lawrence Subaru
Hanover, PA
10.2016 - 06.2020
- Communicated repair recommendations with customers.
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Coordinated technician workflow, enhancing service delivery and reducing wait times.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Developed strong relationships with clients to foster loyalty and repeat business.
- Provided detailed explanations of vehicle maintenance and repair options to customers.
- Maintained customer satisfaction standards, consistently achieving or surpassing service targets.
- Resolved customer complaints with diplomacy and efficiency, fostering positive experiences and loyalty.
Concrete Worker
Kinsley Construction
07.2014 - 09.2016
- Assisted with concrete placement, forming, demolition, and site preparation to support project timelines.
- Operated equipment and drove dump trucks to facilitate material transport on site.
- Leveled, smoothed, and finished surfaces of poured concrete for construction projects.
- Prepared surfaces for concrete application, enhancing adhesion and durability for long-lasting results.
- Collaborated with team members to execute construction projects efficiently and safely, ensuring quality standards.
- Operated equipment and drove dump trucks when required.
- Followed all safety procedures on commercial construction projects.
- Improved job site safety by adhering to strict OSHA guidelines and conducting regular equipment inspections.
- Maintained clean job sites by properly disposing of debris and excess materials on a daily basis.
Education
Occupational Diploma - HVACR
York Technical Institute
York, PAHigh School Diploma -
New Oxford High School
New Oxford, PASkills
- HVAC installation
- Ductwork fabrication
- EPA 608 Certified (Universal)
- EPA 608 Certified
- HVAC fundamentals
- Air conditioning fundamentals
- Refrigeration systems
- Oil heating systems
- HVAC Electrical Basics
- Electrical Troubleshooting
- Electrical wiring
- Heating System Basics
- Tool Identification
- Valid Pennsylvania driver's license
Personal Information
Driving License: Valid Pennsylvania driver's license
Certification
EPA 608 Certification (Universal), Forklift Certification, CPR Certification, First Aid Certification, AED Certification, Valid Pennsylvania Driver's License
Timeline
HVAC Installation Helper
Gohn & Stambaugh
08.2026 - 09.2026
Parts Advisor
Gene Latta Ford
09.2024 - 08.2026
Nursing Assistant
WellSpan York Hospital
07.2024 - 09.2024
Parts Advisor / Inventory Specialist
Gene Latta Ford
08.2023 - 07.2024
Automotive Service Advisor
Apple Ford of Red Lion
05.2023 - 07.2023
Parts Manager
L & L Ford
01.2022 - 07.2022
Parts & Service Advisor
L & L Ford
06.2020 - 12.2021
Service Advisor
Lawrence Subaru
10.2016 - 06.2020
Concrete Worker
Kinsley Construction
07.2014 - 09.2016
Occupational Diploma - HVACR
York Technical Institute
High School Diploma -
New Oxford High School