BRENT LOUIS BRIERE
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
16
16
years of professional experience
Work History
Office Manager/Executive Assistant to the Chief Executive Officer
Tom Curren Companies
Newton, MA
12.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Administrative Assistant to the Director
Lehman, Reen and McNamara Funeral Home
04.2023 - Current
- Executed record filing system to improve document organization and management.
- Maintaining a high level of customer service and patient confidentiality
- Assisting with administrative tasks such as: assisting clients with understanding and signing , compiling and scanning relevant paperwork and coordinating between multiple locations.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Handled client correspondence and tracked records to foster office efficiency.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Ophthalmic Technician/Chief Scribe
Ophthalmic Consultants of Boston
01.2019 - 01.2023
- Responsible for greeting patients and pre-screening for the physician
- Maintaining a high level of customer service and patient confidentiality.
- Sought out missing information from clinicians to complete physician charts.
- Accompanied clinicians into patient rooms and transcribed dictations and notes.
- Kept clinicians informed of resulting diagnostics and troubleshot delays in results.
- Checked completed work for proper spelling, grammar, punctuation and format.
- Interacted with public on phone and at reception desk to answer questions and resolve issues.
- Used Epic Software to prepare reports, correspondences and other required documentation.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Front Desk Representative
Ophthalmic Consultants of Boston
01.2018 - 01.2019
- Responsible for greeting patients and explaining OCB procedures and policies clearly
- Scheduling patient appointments and responding to patient requests over the phone, in person and electronically
- Maintaining a high level of customer service and patient confidentiality
- Handling tasks such as: managing the DAR(Daily appointments), reconciling the previous day's collections, closing the cash drawers and scheduling future appointments
- Adapting check in and out process, as well as scheduling appointments based on daily volume, and physician schedule.
- Collected fees and payments.
Solutions Specialist
Consolidated Funeral Services
01.2016 - 01.2018
- Handled customer service, sales, and technical support responsibilities for a full-service website design company in the funeral home space
- 30-50 outbound calls a day
- 30-50 inbound calls a day
- Educated and trained clients and new employees on existing systems and new features
- Assist with general office duties as needed
- Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
- Answered customer questions about billing, account issues and upgrade possibilities.
- Conducted troubleshooting and diagnostic procedures on customer devices.
- Installed operating systems, set up emails and updated programs.
- Improved overall progress through working closely with staff members and streamlining processes.
Dispatcher/Emergency Medical Technician
EasCare Ambulance Services
01.2011 - 01.2016
- Receive and process urgent and non-urgent telephone calls in a high volume emergency call center
- Prioritize and assign all ALS, BLS, or Chair Care units to appropriate calls
- Maintain computerized database system
- Provide excellent customer service for calling parties
- Operation of a multi-line telephone and multi-channel radio system
- Maintain confidentiality and support patient/family rights
- Serve as a patient advocate
- Participated in supervisor training program, taking on additional managerial responsibilities
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
Barista Shift Lead
Starbucks, Barista
01.2009 - 01.2011
- Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks
- Maintained a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and to set a positive example for the shift team
- Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
- Delivered excellent customer service to all customers by acting with a customer comes first attitude and connecting with the customer
- Discovered and responded to customer needs
- Followed Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Education
Associate of Science - Business Administration
North Shore Community College
Danvers, MA 08.2024 - Current
High School Diploma -
Somerville High School
Somerville, MA2007
Office Management Certification - Office Management
International Association of Professions Career Co
2023
QuickBooks Online, Desktop, Bookkeeping Certs - Accounting
Intuit QuickBooks Training Course
2023
COA (certified ophthalmic assistant)OSC (certified ophthalmic scribe) -
Consultants
2021
HTML And CSS Certifications - Computer Science And Programming
Code Academy
2016
Emergency Medical Technician Certification - Healthcare
National College of Technical Instruction (NCTI)
Natick2011
Skills
- Microsoft Office
- QuickBooks
- Epic (Healthcare Software)
- Director's Assistant (funeral software)
- Customer Service
- Detailed Meeting Minutes
- Business Administration
- Managing Calendars
- Customer and Client Relations
- Data Collection
Timeline
Associate of Science - Business Administration
North Shore Community College
08.2024 - Current
Office Manager/Executive Assistant to the Chief Executive Officer
Tom Curren Companies
12.2023 - Current
Administrative Assistant to the Director
Lehman, Reen and McNamara Funeral Home
04.2023 - Current
Ophthalmic Technician/Chief Scribe
Ophthalmic Consultants of Boston
01.2019 - 01.2023
Front Desk Representative
Ophthalmic Consultants of Boston
01.2018 - 01.2019
Solutions Specialist
Consolidated Funeral Services
01.2016 - 01.2018
Dispatcher/Emergency Medical Technician
EasCare Ambulance Services
01.2011 - 01.2016
Barista Shift Lead
Starbucks, Barista
01.2009 - 01.2011
High School Diploma -
Somerville High School
Office Management Certification - Office Management
International Association of Professions Career Co
QuickBooks Online, Desktop, Bookkeeping Certs - Accounting
Intuit QuickBooks Training Course
COA (certified ophthalmic assistant)OSC (certified ophthalmic scribe) -
Consultants
HTML And CSS Certifications - Computer Science And Programming
Code Academy
Emergency Medical Technician Certification - Healthcare
National College of Technical Instruction (NCTI)
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