Brent Madere
Manahawkin,NJ
Summary
Dynamic professional with a proven track record in customer service and critical thinking, honed across roles at Monmouth Medical Center Southern Campus and retail organizations. Excelled in enhancing customer satisfaction and loyalty, while adeptly managing inventory and spearheading effective advertising campaigns. Demonstrated leadership in driving revenue growth and fostering strong customer relations through active listening and strategic problem-solving.
Overview
24
24
years of professional experience
Work History
Distribution Technician
Monmouth Medical Center Southern Campus
04.2018 - 01.2022
- Provide medical products to all departments in a timely fashion
- Keep updated records of inventory and order products as needed
- Communicate with hospital personnel and outside vendors to ensure all supply needs are met
Customer Service Representative
Staples, Lowe's and Kohl's
11.2012 - 10.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Advertising Director
St. Charles Herald-Guide
01.1998 - 08.2012
- Supervised a staff of two to provide excellent service to all customers
- Worked with staff to ensure customers were provided with exceptional advertising campaigns
- Increased revenues from non-traditional sources
Education
Bachelor of Arts - Communication Arts
Nicholls State University
Thibodaux, LA03-1976
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
Accomplishments
- Leadership positions at Knights of Columbus, St. Charles Business Association and River Region Chamber of Commerce
- Established Customer First Programs
- Exceptional Customer Service Experience
- Love of Reading
Timeline
Distribution Technician
Monmouth Medical Center Southern Campus
04.2018 - 01.2022
Customer Service Representative
Staples, Lowe's and Kohl's
11.2012 - 10.2018
Advertising Director
St. Charles Herald-Guide
01.1998 - 08.2012
Bachelor of Arts - Communication Arts
Nicholls State University
Similar Profiles
Hindy HessHindy Hess
Emergency Room Registered Nurse at Monmouth Medical Center Southern CampusEmergency Room Registered Nurse at Monmouth Medical Center Southern Campus
Kandice EllisKandice Ellis
Environmental Services Housekeeper at Monmouth Medical Center Southern CampusEnvironmental Services Housekeeper at Monmouth Medical Center Southern Campus
Devorah MehlDevorah Mehl
Registered Nurse, Medical-Surgical Unit at Monmouth Medical Center Southern CampusRegistered Nurse, Medical-Surgical Unit at Monmouth Medical Center Southern Campus