Summary
Overview
Work History
Education
Skills
Timeline
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Brent Maloney

Rochester,MN

Summary

Accomplished Customer Service Professional with over a decade of experience at Charter Communications, adept in problem-solving and critical thinking. Excelled in high-pressure environments, significantly enhancing customer loyalty through empathetic resolution of complaints. Skilled in active listening and call center operations, consistently delivering results beyond expectations.

Overview

17
17
years of professional experience

Work History

Customer Service Representative

Charter Communications Inc
07.2009 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.


  • from July 2009 - May of 2013 had the Title of Customer Service rep.
  • May 2013 - May 2014 Business Repair Customer Service
  • May 2014 - May 2018 Business Billing Customer Service
  • May 2018 - November 2021 Day of Job (October 2018 was promoted to Day of Job rep 2)
  • November 2021 - present day Customer Service Video repair Rep 2.

Customer Service Cashier

Hot Topic
06.2008 - 12.2010
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Customer Service Lead

Hollywood Video
02.2007 - 07.2009
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.

Education

High School Diploma -

Century High School
Rochester
06.2007

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Call center experience

Timeline

Customer Service Representative

Charter Communications Inc
07.2009 - Current

Customer Service Cashier

Hot Topic
06.2008 - 12.2010

Customer Service Lead

Hollywood Video
02.2007 - 07.2009

High School Diploma -

Century High School

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Brent Maloney