- Cooking
- I like working with my hands and fixing things
- Enjoy hobbies that combine physical activity with outdoor exploration
- Auto Repair/Restoration
- Gym Workouts
- Fashion and Style
- Watching Movies and TV Shows
- Camping
- Road Trips
Brent Mark
Summary
Adept at time management and maintaining a professional appearance, I significantly enhanced customer satisfaction and efficiency at Coach's Bar and Grill. My expertise in strategic planning and clear communication, coupled with a proven track record of working under pressure, positions me as a valuable asset to any team.
Experienced with maintaining cleanliness and order in fast-paced dining settings. Utilizes teamwork and communication to enhance service efficiency and guest satisfaction. Knowledge of proper sanitation practices and table setting techniques ensures seamless dining experience for patrons.
Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings.
Overview
3
3
years of professional experience
Work History
Busser
Grand Mere Inn
09.2024 - Current
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Barista
Dunkin' Donuts
05.2023 - 06.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
Fast Food Worker
Culvers Franchising System
11.2023 - 01.2024
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Processed orders on POS system and accepted cash and charge payments.
Expeditor
Coach's Bar & Grill
07.2022 - 06.2023
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
- Improved delivery times by closely monitoring and prioritizing urgent orders.
- Boosted customer satisfaction by resolving issues promptly and providing regular updates on order status.
- Trained new expeditors and food runners according to company policies and standards.
- Enhanced team efficiency by implementing more effective system for managing expediting requests.
Dishwasher
Coach's Bar and Grill
10.2021 - 07.2022
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
- Increased performance reliability under pressure by consistently meeting fast-paced dishwashing demands, even during the busiest service periods.
- Ensured consistent cleanliness by adhering to strict sanitation procedures for all dishes, utensils, and equipment.
- Reduced dish breakage by carefully handling delicate items during the washing process.
- Improved workflow efficiency in tight spaces while maneuvering heavy trays of dirty dishes from the dining room to the dishwashing station without incident.
Education
High School Diploma -
Lakeshore High School
Stevensville, MI06-2024
Skills
- Time management
- Attention to detail
- Clear communication
- Cleaning and sanitizing
- Decision-making
- Table bussing
- Professional appearance
- Strategic planning
- Efficient table clearing
- Table setting
- Turning tables
- Working under pressure
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Location
On-SiteImportant To Me
Career advancementWork-life balanceFlexible work hours401k matchTimeline
Busser
Grand Mere Inn
09.2024 - Current
Fast Food Worker
Culvers Franchising System
11.2023 - 01.2024
Barista
Dunkin' Donuts
05.2023 - 06.2024
Expeditor
Coach's Bar & Grill
07.2022 - 06.2023
Dishwasher
Coach's Bar and Grill
10.2021 - 07.2022
High School Diploma -
Lakeshore High School
Similar Profiles
Adelyn ZelewiczAdelyn Zelewicz
Server at Eagles Mere InnServer at Eagles Mere Inn
Purbani DasPurbani Das
Assistant Manager at Regenta Inn Grand - ORRAssistant Manager at Regenta Inn Grand - ORR
Nadja Karrmina MakilingNadja Karrmina Makiling
Housekeeping Manager at Squire at Grand Canyon, a Holiday Inn ResortHousekeeping Manager at Squire at Grand Canyon, a Holiday Inn Resort