Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Brent McBride

Phoenix,AZ

Summary

Proactive Driver Specialist, Insurance Agent, and Tax Preparer with comprehensive experience in vehicle maintenance, client relations, and tax accuracy. Proficient in optimizing routes, cross-selling insurance products, and ensuring compliance with regulations. Bringing strong problem-solving skills, exceptional customer service, and a commitment to continuous improvement.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Driver Specialist

Uber
08.2023 - Current
  • Performed thorough pre-trip inspections of the vehicle before every shift, minimizing downtime due to mechanical issues.
  • Developed strong client relationships, addressing any concerns promptly and professionally to foster loyalty and trust.
  • Optimized load configurations within the truck for balanced weight distribution and efficient space utilization.
  • Increased fuel efficiency by implementing eco-friendly driving techniques and monitoring vehicle usage.
  • Provided constructive feedback to the management team regarding delivery processes, contributing to continuous improvement efforts.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Enhanced customer satisfaction by providing timely and efficient deliveries.
  • Maintained vehicle safety with regular inspections and necessary repairs, ensuring optimal performance on the road.
  • Ensured compliance with local traffic laws at all times, maintaining an exemplary driving record.
  • Managed time effectively during busy periods to prioritize deliveries based on urgency or importance, leading to satisfied customers.
  • Navigated challenging weather conditions safely while maintaining delivery deadlines, demonstrating adaptability under pressure.
  • Adhered strictly to company policies related to vehicle use, reporting any discrepancies or incidents immediately as required.
  • Provided superior customer service by handling inquiries courteously and resolving issues efficiently.
  • Organized documentation for each delivery accurately, reducing errors and potential disputes with clients later on.
  • Reduced delivery times through effective route planning and navigation skills.

Certified Nursing Assistant

Fianna Hills Nursing & Rehab
08.2020 - 02.2021
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.

Insurance Agent

American Republic Insurance Company
01.2011 - 03.2020
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
  • Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.

Tax Preparer

Jackson Hewitt Tax Svc
01.2010 - 02.2020
  • Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
  • Analyzed financial records to verify accuracy of tax returns.
  • Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
  • Increased client satisfaction by providing accurate and timely tax preparation services.
  • Completed and filed returns with tax departments at local, state, and federal levels.

Education

Bachelor of Arts - Political Science

Arizona State University
Poteau, OK
12.2025

Associate of Arts - Political Science & History

Carl Albert State College
Poteau, OK
06.2023

Skills

  • Logbook management
  • Decision-Making Under Pressure
  • Vehicle maintenance knowledge
  • Excellent navigation
  • Driver Training Experience
  • Defensive Driving
  • Accident prevention strategies
  • Physical stamina and strength
  • Mechanical Troubleshooting
  • Weather Condition Adaptation
  • Transportation Regulations Understanding
  • Emergency response readiness
  • Adaptive Cruise Control
  • GPS technology utilization
  • Customer Service
  • Fuel Efficiency Practices
  • Problem-Solving
  • Time Management
  • Safe Driving Practices
  • City and non-city driving
  • Punctual and Reliable
  • GPS and route planning
  • Valid Driver's License
  • Clean Driving Record
  • Transportation
  • Passenger transportation
  • Relationship Building
  • Traffic Law Observation
  • Inclement weather driving
  • Vehicle inspections
  • Flexible Schedule
  • Passenger Assistance

Certification

  • First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
  • Automated External Defibrillator Use Certificate – National Safety Council.

Languages

Spanish
Limited Working

Timeline

Driver Specialist

Uber
08.2023 - Current

Certified Nursing Assistant

Fianna Hills Nursing & Rehab
08.2020 - 02.2021

Insurance Agent

American Republic Insurance Company
01.2011 - 03.2020

Tax Preparer

Jackson Hewitt Tax Svc
01.2010 - 02.2020

Bachelor of Arts - Political Science

Arizona State University

Associate of Arts - Political Science & History

Carl Albert State College

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