BRENT MCLEAN
NASHVILLE
Summary
Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and leadership skills on various topics with high accuracy. The ability to adapt to change quickly, managing multiple workloads, and successful at efficiently resolving customer inquiries with profession. Dedicated, hardworking, and able to effectively self-manage during independent projects, as well as collaborate in a team setting.
Overview
10
10
years of professional experience
Work History
Safety Ambassador
Metropolitan Nashville Public Schools
05.2024 - Current
- Improved workplace safety by conducting regular inspections and identifying potential hazards.
- Reviewed job tasks for risk analysis purposes, recommending appropriate control measures where necessary.
- Developed emergency response plans, ensuring personnel were prepared for various crisis situations.
- Liaised with external agencies such as OSHA during inspections, demonstrating commitment to regulatory compliance standards.
- Established strong relationships with colleagues across departments, fostering a collaborative approach towards addressing workplace risks.
- Monitored workplace activities to determine compliance with safety regulations and standards.
Caregiver
Rita's Care At Home LLC
04.2024 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Front Desk Associate
Planet Fitness
07.2023 - Current
- Maintained cleanliness of the front desk area and lobby for a welcoming atmosphere
- Utilized problem-solving skills to resolve customer complaints in an efficient manner
- Provided a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional Judgement Free member experience
- Answered phones in a friendly manner and assisted callers with their inquiries and concerns
- Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities
- Greeted guests in a professional and friendly manner, ensuring their needs were met.
Delivery Driver
Amazon – Diversified Logistics
07.2019 - 04.2020
- Managed multiple tasks simultaneously while delivering goods within specified time frames
- Inspected, arranged, loaded, and unloaded packages unto truck to deliver on predetermined routes and time schedules
- Utilized GPS systems to accurately navigate routes
- Scanned and completed logs
- Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity
- Adhered to all federal, state, and local regulations regarding vehicle operation while on the job
- Communicated with dispatch to improve route production and identify optimal ways to perform duties.
Customer Service Representative
Aetna
03.2018 - 04.2019
- Maintained a high level of professionalism when dealing with difficult customers
- Demonstrated excellent communication skills, both verbal and written, to effectively interact with customers
- Answered calls from policyholders with update, claim status, and life policy information
- Provided website support
- Met daily customer service quotas with a focus on quality
- Assisted in projects compiling reports, data, and audits
- Coordinated with team in facilitating resolution to incoming requests and appeals
- Provided account information to customers and explained final expense life policy.
Delivery Driver
Bitesquad LLC
08.2014 - 07.2017
- Managed multiple orders simultaneously, ensuring accuracy of all orders prior to delivery
- Checked addresses for accuracy
- Received payments and cashed out orders
- Adhered to driving safety rules and regulations
- Provided excellent customer service and maintained a positive attitude while delivering food items to customers in a timely manner
- Operated vehicle safely and responsibly while adhering to traffic laws and regulations
- Resolved customer complaints professionally in accordance with company guidelines and protocols.
Service Technician
Averus Inc
03.2014 - 06.2015
- Worked as a vendor partner cleaning kitchen exhaust hoods
- Performed preventative maintenance to reduce the risk of fires and problems
- Demonstrated time management skills to meet deadlines
- Maintained knowledge and updates to ensure vendors were in compliance
- Ensured exhaust hoods are code compliant and fire safe
- Provided onsite service that complies with NFPA and Averus requirements and regulations
- Performed troubleshooting and repairs of fire alarm systems using appropriate tools and equipment.
Education
Completed Coursework Towards Associate of Science in Psychology -
Nashville State Community College
Nashville, TNHigh School Diploma -
John Overton High School
Nashville, TN06.2007
Skills
- Ability to Multitask
- Problem Resolution
- Effective Time Management
- Adaptability
- Customer Service
- Critical Thinking
Details
Nashville, TN, United States, 615-878-6417, Mclean.bjovan.com
Timeline
Safety Ambassador
Metropolitan Nashville Public Schools
05.2024 - Current
Caregiver
Rita's Care At Home LLC
04.2024 - Current
Front Desk Associate
Planet Fitness
07.2023 - Current
Delivery Driver
Amazon – Diversified Logistics
07.2019 - 04.2020
Customer Service Representative
Aetna
03.2018 - 04.2019
Delivery Driver
Bitesquad LLC
08.2014 - 07.2017
Service Technician
Averus Inc
03.2014 - 06.2015
Completed Coursework Towards Associate of Science in Psychology -
Nashville State Community College
High School Diploma -
John Overton High School
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