Brent Mendenhall

I was initially given a legacy account (PPG Ind.). I worked closely with different team members, to understand the scope of services. I was responsible for site surveys to on-board new PPG plants, I would determine required specifications for new equipment, solicit multiple manufacturer's quotes, organize and present options (quotes) to PPG. I would offer my thoughts and recommendations, they'd make their decision. At that point I ordered equipment with all ancillary equipment (attachments, batteries, chargers), and supervised every step of the process to get equipment delivered on time w/correct required specifications. Additionally, I was responsible to arrange routine and breakdown maintenance for all MH equipment. This required soliciting service quotes from multiple local providers, deciding the best option, and forming a relationship with chosen dealer, through the on-boarding process. Once awarded, I was responsible to monitor all service activity, make decisions as to whether a particular unit should be fixed or replaced, make sure all routine maintenance was done correctly and on time. I held weekly scheduled meetings to report results and answer questions.

After, several months managing the PPG Team, I received (3) new (start-up) accounts of my own. Monterey Mushrooms, Tarkett Flooring and Phantom Automation. For the last 9 months, I've done all the above (PPG work description) for these accounts. I was making great progress until the mandatory staff reduction.

• Maintained open communication, followed-up on customer needs and offered new products to account holders to maintain client base and encourage repeat buyers.
• Traveled to customer sites with sales representatives to meet and help close deals through effective persuasion.
• Mentored and trained staff to define and exceed field sales objectives.
• Developed productive relationships with key account holders.
• Supervised sales strategy, training, team structure and communication of Dealer sales program.
• Managed as many as 20 dealers at one time, spread across 10 Western States and 3 provinces of Canada.
• Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
• Developed and maintained positive relationships with clients in assigned sales territories.

• Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
• Boosted team morale and overall sales volume by creating employee incentive sales contests.
• Created and finalized quotes to complete deals between company, vendors and customers.
• Developed and implemented new sales strategies to update product lines.
• Tracked monthly sales to generate reports for business development planning.

• Sold Clark, Daewoo, Prime Mover and Linde equipment to new and established customers with persuasive and knowledgeable approach.
• Maintained long-term customer satisfaction by educating on proper use and care of equipment.
• Followed up after completed sales to check on satisfaction and offer additional services.
• Coordinated and tracked equipment installations at customer locations.
• Answered customers' questions and addressed problems and complaints in person and via phone.
• Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
• Assisted customers during selection process and helped choose perfect products to meet individual needs.

• Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
• Updated and maintained rental agreement files and documents.
• Contacted customers and billing parties about overdue rentals and requested expected date of return.
• Oversaw maintenance, appearance and performance of company vehicles.
• Prepared and submitted reports to supervisor.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Delegated work to staff, setting priorities and goals.
• Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.

• Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
• Maintained professional network of potential clients and business opportunities.
• Boosted team morale and overall sales volume by creating employee incentive sales contests.
• Developed and implemented new sales strategies to update product lines.
• Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
• Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics to increase market share.
• Tracked monthly sales to generate reports for business development planning.
• Achieved company growth for several consecutive years through market expansion and sales.