BRENT MICHEL
Laurel,MS
Summary
Skilled in territory management and business development, with a proven track record in relationship building and consultative sales. Adept at identifying new business opportunities and optimizing revenue through strategic market research. Eager to leverage expertise as a Construction Territory Manager to drive growth and success in the construction industry. My proven sales of major construction jobs in the Pensacola market in my role as Territory Manager have me eager to take on this new role as Construction Territory ManageForward-thinking Territory Manager with strong a track record of driving sales growth and expanding market presence.e. Proactive leader adept at building and nurturing client relationships, identifying opportunities, and implementing strategic plans. Assertive communicator with knack for motivating teams and achieving ambitious targets. Passionate about delivering results and standing out in competitive environments.
Overview
16
16
years of professional experience
Work History
Construction Manager
Ecowaste Solutions
10.2025 - Current
- Managed client portfolios, maintaining strong relationships and resolving account issues promptly.
- Coordinated renewals, contract updates, and service changes to support customer retention.
- Collaborated with sales, operations, and support teams to deliver seamless account service.
- Prepared account reviews, status updates, and follow-up actions for stakeholders.
- Negotiated solutions that aligned customer needs with business objectives.
- Improved account processes to increase consistency, accuracy, and response speed.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Territory Manager
EcoSouth Services
01.2025 - 10.2025
- Established and leveraged relationships to maximize revenue opportunities.
- Developed relationships with key customers, resulting in increased customer loyalty and satisfaction.
- Identified new business opportunities through research and analysis of industry trends and competitive landscape.
- Attended networking events to cultivate relationships with new and existing customers, generating new business opportunities.
- Propelled customer satisfaction by responding promptly and appropriately to problems, concerns, or needs.
- Serviced accounts in person and via phone to uncover and pursue growth opportunities.
- Negotiated contracts with vendors to obtain favorable terms for company purchases.
- Addressed customer complaints promptly and professionally, enhancing overall customer experience.
Commercial Roll Off Driver
EcoSouth Services
07.2024 - 12.2024
- Secured all material before leaving job site or customer premises to prevent loss or damage.
- Adhered to company policies and procedures while performing duties in accordance with safety standards
- Maintained accurate delivery and pick-up records, ensuring billing information integrity.
- Ensured that all material was properly secured before leaving the job site or customer premises.
- Informed customers on container placement instructions for each job site to ensure efficient operations.
- Communicated with customers regarding container placement instructions for each job site
Route Delivery Driver
Stokes Distributing
03.2021 - 06.2024
- Adhered to company policies and procedures while performing duties in accordance with safety standards.
- Responded promptly to service calls while ensuring customer satisfaction by providing reliable services.
- Communicated with customers regarding container placement instructions for each job site.
- Complied with all federal and state regulations regarding weight limits for vehicles carrying hazardous materials.
- Performed daily pre-trip inspections on assigned trucks to ensure proper functioning of brakes, lights, steering, tires, windshield wipers and mirrors.
- Participated in regular training sessions related to safety practices related to operating roll off trucks.
- Inspected cargo prior to loading and unloading process to confirm accuracy of order quantities.
- Adjusted work schedule to accommodate changing demands and ensure coverage during peak times. by working evenings, weekends, holidays when necessary.
- Reported any incidents that occurred during route including accidents or hazardous road conditions.
- Planned efficient routes based on traffic patterns and weather conditions to optimize delivery schedules.
- Demonstrated an ability to work independently with minimal supervision while completing assigned tasks effectively.
- Successfully navigated city streets and highways to deliver products in a timely manner.
- Achieved consistently positive customer feedback by delivering exceptional service during all interactions.
- Efficiently loaded and unloaded product from truck onto pallets or shelves at customer's locations.
- Performed daily vehicle safety inspections to ensure safe operation of the delivery truck.
- Developed strong customer service skills through interaction with customers along delivery route.
- Maintained professional appearance at all times when interacting with customers or representing the company in public areas.
- Loaded trucks with ordered items for delivery and ensured orders were correct before leaving warehouse premises.
- Followed established procedures for collecting payments from customers for goods delivered.
- Responded promptly to customer requests or complaints concerning quality or quantity of products received.
- Accurately documented daily sales activity including number of stops made, miles driven, products sold.
- Recommended route improvements to management based on analysis of efficiency opportunities.
- Demonstrated excellent customer service skills while providing accurate order taking and delivery information.
- Planned for sales execution based on current account opportunities and upcoming promotions.
- Completed weekly physical inventory reports to maintain adequate levels of stock.
- Managed customer service staff by communicating expectations and monitoring and analyzing results.
- Coached and provided feedback to staff to improve performance and achieve company objectives.
- Followed up with customers to drive satisfaction and gain service feedback.
- Analyzed customer feedback and identified areas of improvement.
- Monitored daily operations of the customer service department including call volume metrics and quality assurance scores.
- Developed and maintained effective relationships with customers, staff, and vendors.
- Engaged with clients to build strong relationships and foster trust in service delivery. to build loyalty.
Customer Service Manager
Aamco Transmissions
05.2017 - 02.2020
- Directed daily service operations, ensuring consistent customer support and workflow coordination.
- Supervised service staff, coaching team members on standards, communication, and issue resolution.
- Resolved escalated service concerns, maintaining customer satisfaction and service quality.
- Implemented process improvements that strengthened response times and operational consistency.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Tire Sales Manager
Firestone Complete Auto Care
10.2010 - 12.2014
- Managed tire sales operations, balancing customer needs, inventory levels, and service scheduling.
- Directed sales associates through consultative selling, inspection recommendations, and closing processes.
- Trained team members on tire products, warranties, and complete auto care service offerings.
- Evaluated vehicle inspections to recommend tires, alignments, brakes, and maintenance services.
- Advised customers on tire selection, financing options, and seasonal performance needs.
- Coordinated inventory replenishment, merchandising, and product availability across service bays.
- Monitored sales performance, service quality, and customer satisfaction to strengthen store results.
- Monitored stock levels and equipment condition, ordering new stock and equipment.
- Controlled inventory of tire installation equipment, obtaining and disposing of equipment as appropriate and educating staff on safe and proper operation of tire bay equipment.
Education
High School Diploma -
Northeast Jones High School
MS05-2002
Skills
- Construction management
- Estimating
- Contract negotiation
- Business development
- Customer communication
- Revenue generation
- Consultative sales
- Sales presentations
- Project oversight
- Decision-making
- Excellent customer relations
- Relationship building
- Organized and detail oriented
- Customer communication
- Business growth
Personal Information
Title: CONSTRUCTION TERRITORY MANAGER
Timeline
Construction Manager
Ecowaste Solutions
10.2025 - Current
Territory Manager
EcoSouth Services
01.2025 - 10.2025
Commercial Roll Off Driver
EcoSouth Services
07.2024 - 12.2024
Route Delivery Driver
Stokes Distributing
03.2021 - 06.2024
Customer Service Manager
Aamco Transmissions
05.2017 - 02.2020
Tire Sales Manager
Firestone Complete Auto Care
10.2010 - 12.2014
High School Diploma -
Northeast Jones High School