Brent Moore
Arlington,TX
Summary
Results-driven automotive technician with expertise in diagnostic tools and customer relationship management. Committed to delivering superior service and efficient operations.
Overview
20
20
years of professional experience
Work History
Owner /Automotive Technician
Squirrel Automotive Solutions
Arlington, TX
10.2020 - Current
- Utilized scan tools to diagnose drivability concerns on gasoline powered cars and trucks.
- Inspected vehicle engines and other components to identify potential issues.
- Maintained relationships with existing clients by providing superior customer service.
- Utilized excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs.
- Completed repairs and maintenance to major vehicle models to meet safety specifications.
- Utilized diagnostic tools to identify and resolve complex automotive issues efficiently.
- Managed daily operations of automotive service and repair business.
- Conducted quality control checks on completed repairs and services.
- Collaborated with vendors to negotiate pricing and service agreements.
Service Writer
Advanced Tire and Automotive Service
Arlington, TX
09.2023 - 01.2024
- Communicated repair information to customers in a professional manner.
- Followed up with customers after completion of service to ensure satisfaction with results.
- Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Coordinated and confirmed service appointments to ensure efficient workflow and customer satisfaction.
- Presented accurate estimates to inform customers of service charges and expectations.
- Conferred with customers to understand service needs and write up accurate orders.
- Discussed options with customers, helping each make optimal choices for individual needs.
- Coordinated with technicians to ensure timely completion of repairs and services.
- Assisted customers in understanding service recommendations and maintenance schedules.
- Handled payment processing and invoicing with attention to detail and accuracy.
- Reviewed work orders with technicians, ensured accuracy of labor times and parts costs.
Shipping and Receiving Clerk
Ricca Chemical
Arlington, TX
12.2020 - 08.2022
- Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
- Organized materials into appropriate storage areas based on product type or size.
- Maintained accurate records of all goods received and distributed in the warehouse.
- Facilitated communication between departments to ensure smooth processing of shipments and deliveries.
- Collaborated with team members to resolve shipment discrepancies and ensure accurate order fulfillment.
- Inspected and verified shipments against packing lists and purchase orders.
- Operated forklifts and pallet jacks for efficient material handling.
- Maintained accurate inventory records using warehouse management systems.
- Ensured compliance with safety regulations in shipping and receiving areas.
- Processed outbound shipments, including packing and labeling products for delivery.
- Operated computers to access information related to shipping activities.
- Maintained a clean work area by sweeping, dusting, mopping.
General Service Technician
Advanced Tire and Automotive Service
Arlington, TX
04.2015 - 10.2020
- Performed routine maintenance and repairs on vehicles, including oil changes, tire rotations, brakes, exhaust systems and other services as needed.
- Checked steering systems for alignment accuracy or any loose connections that could cause steering wheel vibration.
- Performed wheel alignments to help improve handling characteristics of vehicles.
- Changed oil and filters in vehicles daily.
- Conducted thorough inspections to ensure optimal vehicle performance and identify necessary maintenance.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Completed documentation promptly, enabling service requests to be properly recorded and tracked.
- Performed tire installations and rotations efficiently for diverse vehicle types.
- Assisted customers with service inquiries and recommended appropriate solutions.
- Utilized diagnostic equipment to identify issues and streamline repair processes.
- Managed inventory of tools, parts, and supplies for smooth operations.
- Collaborated with team members to optimize workflow during busy periods.
- Adhered to safety protocols while working in a fast-paced automotive environment.
Shop Manager
H.K. Automotive
Watauga, TX
02.2013 - 09.2014
- Maintained high standards of customer service throughout the store.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Conducted regular stock takes to ensure accurate inventory records.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Cultivated strong relationships with clients through effective communication and attentive service.
- Guided team to consistently achieve daily, weekly and monthly production goals.
- Monitored staff performance and provided feedback and guidance as necessary.
- Managed daily shop operations and ensured compliance with safety regulations.
Lead Mechanic
Hamms Tire
Watauga, TX
07.2010 - 12.2013
- Supervised the work of other mechanics in completion of repair projects.
- Trained and guided employees on correct methods for performing different repairs and maintenance services.
- Mentored and coached team to motivate, educate and enhance performance.
- Kept work garage clean and organized to meet internal and regulatory expectations governing safety.
- Inspected completed repairs to ensure conformance with standards and specifications.
- Trained and guided employees on correct methods for performing repairs and maintenance services to uphold safety protocols.
- Provided technical advice and assistance to customers concerning their automotive needs.
- Communicated job status and estimated completion times.
- Ensured customer satisfaction by addressing concerns and providing timely updates on repair progress.
- Diagnosed mechanical problems and determined necessary repairs using technical manuals and diagnostic equipment.
- Tested mechanical units to diagnose malfunctions, using pneumatic, electrical and electronic testing equipment.
- Conducted regular inspections of vehicles to identify potential issues before they become major problems.
- Adjusted and repaired systems to meet manufacturers' performance specifications.
- Oversaw workflow of mechanics to maintain efficiency during busy periods.
Lead Technician
SpeeDee Oil Change & Auto Service
North Richland Hills, Texas
06.2006 - 04.2010
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Entered and distributed work orders to other technicians.
- Assisted junior technicians in resolving complex technical problems.
- Fostered relationships with internal and external customers to enhance collaboration and service delivery.
- Diagnosed vehicle issues using diagnostic tools and equipment.
- Managed inventory levels of automotive parts and supplies.
- Coordinated maintenance schedules for shop equipment and tools.
- Managed multiple projects simultaneously while meeting deadlines.
- Recommended corrective and preventive actions to boost product reliability.
Education
GED -
Mac Arthur High
Irving, TX11-1993
Skills
- Diagnostic tools
- Parts ordering
- Repair specifications
- Customer relationship management
- Workflow coordination
- Service recommendations
- Effective communication
- Team leadership
- Attention to detail
- Time management
- Labor relations
- Employee development
- Customer relations
- Operations management
Timeline
Service Writer
Advanced Tire and Automotive Service
09.2023 - 01.2024
Shipping and Receiving Clerk
Ricca Chemical
12.2020 - 08.2022
Owner /Automotive Technician
Squirrel Automotive Solutions
10.2020 - Current
General Service Technician
Advanced Tire and Automotive Service
04.2015 - 10.2020
Shop Manager
H.K. Automotive
02.2013 - 09.2014
Lead Mechanic
Hamms Tire
07.2010 - 12.2013
Lead Technician
SpeeDee Oil Change & Auto Service
06.2006 - 04.2010
GED -
Mac Arthur High