Brent Morgan
Conroe,TX
Summary
Well-qualified logistics professional proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation, spreadsheet tracking, customer service, and teamwork.
Overview
6
6
years of professional experience
Work History
Overnight Dispatch Coordinator
U.S. Silica
08.2022 - Current
- Developed understanding of transportation management platforms to drive content integration with client systems and platforms.
- Responded to high volume of phone and email requests to provide logistics information.
- Monitored driver locations in field and solved discrepancies to keep team on-track.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Operations Agent
Pilot - A Maersk Company
06.2021 - 08.2022
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Worked with vendors to schedule exclusive use vehicle pickups and deliveries.
- Researched discrepancies with shipments via Excel for San Antonio, Corpus Christi, Austin, Shreveport, and Lafayette markets.
- Negotiated rates with carriers for hotshot shipments (Sprinter Van, Straight Truck, Flatbed, FTL, Dry Van, etc.)
- Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
Warehouse Manager
Savino Del Bene
05.2019 - 08.2020
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Conducted research to address shipping errors and packaging mistakes.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization and optimize processes.
- Operated WMS computer system, hand-held inventory control device and calculator to fill orders on time.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Warehouse Associate
Distribution Now / NOV
05.2018 - 09.2018
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
- Operated forklifts to transfer inventory to and from target destinations.
Education
Associate of Applied Science - Logistics And Supply Chain Management
Lone Star College
Spring, TX08.2022
Certification - Logistics Leadership
Lone Star College
Spring, TX08.2022
Skills
- Logistics Management
- Scheduling proficiency
- Customer Service
- Customer Relationship Management
- Resource Monitoring
- Critical Thinking
Timeline
Overnight Dispatch Coordinator
U.S. Silica
08.2022 - Current
Operations Agent
Pilot - A Maersk Company
06.2021 - 08.2022
Warehouse Manager
Savino Del Bene
05.2019 - 08.2020
Warehouse Associate
Distribution Now / NOV
05.2018 - 09.2018
Associate of Applied Science - Logistics And Supply Chain Management
Lone Star College
Certification - Logistics Leadership
Lone Star College
Similar Profiles
Reisa DingelReisa Dingel
Sr. Accountant at U.S. SilicaSr. Accountant at U.S. Silica
Dakota ShirleyDakota Shirley
Electrical Technician II at U.S. SilicaElectrical Technician II at U.S. Silica
Shavonnya McWattShavonnya McWatt
QA Lab Technician at U.S. SilicaQA Lab Technician at U.S. Silica
Jordon RogersJordon Rogers
Online Business Owner at EBay Store & Walmart.comOnline Business Owner at EBay Store & Walmart.com
Sara EbingerSara Ebinger
Accounting Clerk Assistant at Jake's Finer FoodsAccounting Clerk Assistant at Jake's Finer Foods