Brent Peters Jr
Richmond,TX
Summary
Experienced and performance-driven professional with over 7 years in high-volume call environments, specializing in outbound patient and customer engagement, debt resolution, and financial consultation. Skilled in establishing trust, explaining complex programs, and guiding individuals toward informed decisions. Proven ability to thrive in fast-paced, metrics-driven roles while maintaining empathy and confidentiality. Eager to bring strong communication and relationship-building skills to a mission-driven healthcare organization like Cadence Health.
Overview
7
7
years of professional experience
Work History
Recovery Specialist
Bread Financial
Columbus, OH
09.2023 - Current
- Make 200+ outbound/inbound calls daily to account holders over 7 months delinquent.
- Explain financial hardship options and settlement plans, building rapport and trust through clear, compassionate communication.
- Tailor solutions to each client's unique financial situation, contributing to $50,000+ in average monthly recoveries.
- Maintain compliance and documentation within CRM platforms while meeting strict performance metrics.
Account Services Representative
Excel Motors
Houston, TX
10.2020 - 08.2023
- Managed early-stage auto loan delinquencies (1-15 days) via phone, email, and text outreach.
- Initiated repossession procedures for 16-30 day delinquencies, balancing firm recovery efforts with customer relationship preservation.
- Delivered consistent communication and follow-up, emphasizing clarity, empathy, and urgency.
Debt Collector & Loan Resolution Specialist
Universal Fidelity LP / TDECU (3rd Party)
Katy, TX
07.2018 - 10.2020
- Specialized in personalized outreach and loan resolution strategies to help members avoid charge-offs.
- Provided consultative support, often helping clients navigate complex financial hardships with tailored repayment solutions.
- Monitored insurance compliance and safeguarded assets while handling sensitive financial information.
Education
B.A. - Organizational Management
Wiley College
12.2025
A.S. - Recording Arts
09.2022
High School Diploma -
Morton Ranch High School
06.2017
Skills
- Outbound Call Management
- Patient & Customer Relationship Building
- Clear Communication
- Empathetic Communication
- CRM Software Proficiency
- Financial Assessments
- Needs Assessments
- Adherence to Scripts
- QA Standards
- Time Management
- Multitasking
- HIPAA Awareness
- Confidentiality Awareness
- Objection Handling
- Decision Guidance
Recognition
- Top 10% Performer - Bread Financial (Monthly Avg. $50K in Recovery)
- Top Collector - Excel Motors (April 2023: $84K+)
- Top Collector - TDECU (Aug 2020: $232K; Mar 2020: $190K)
Timeline
Recovery Specialist
Bread Financial
09.2023 - Current
Account Services Representative
Excel Motors
10.2020 - 08.2023
Debt Collector & Loan Resolution Specialist
Universal Fidelity LP / TDECU (3rd Party)
07.2018 - 10.2020
B.A. - Organizational Management
Wiley College
A.S. - Recording Arts
High School Diploma -
Morton Ranch High School
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