Summary
Overview
Work History
Education
Skills
Timeline
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Brent Phelps

Benton,MO

Summary

Results-oriented Sales Manager with a proven track record of enhancing productivity and driving business growth. Demonstrates expertise in strategic planning, customer relationship management, and fostering team collaboration. Adept in communication, negotiation, and problem-solving, consistently achieving sales targets through effective leadership and innovative strategies. Passionate about leveraging skills to elevate organizational success and expand market presence.

Overview

29
29
years of professional experience

Work History

Sales/Business Operations Manager

CPC, LLC
Scott City, MO
07.2024 - Current
  • Provided guidance and support to employees in order to maximize performance and productivity.
  • Ensured compliance with all relevant policies, regulations, and procedures.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Formed and sustained strategic relationships with clients.
  • Assisted ownership in business exit strategies for business transition and new business acquisition.
  • Maintained a comprehensive understanding of industry trends.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Oversaw company operations, customer service, resource management and profitability.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Managed company operations, providing first-class customer service and cost-effective management of resources while promoting revenue, profitability and production growth.
  • Conducted market research to identify selling possibilities and evaluated customer needs actively.
  • Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
  • Acquired new customers and identified unique needs to deliver relevant products.
  • Participated in trade shows and sales events to promote products.
  • Set up meetings with potential clients and listened to their wishes and concerns.
  • Coordinated with logistics teams to ensure timely delivery of products to customers.
  • Educated customers about products and services offered by the company.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
  • Generated new business opportunities through cold calling campaigns.
  • Performed regular follow-ups with clients to ensure satisfaction with purchases.
  • Advised customers on the latest product features and benefits.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Negotiated deals and handled complaints or objections.

Operations Manager

Cauble Enterprises, LLC (FedEx)
Sikeston , MO
10.2020 - 07.2024
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Formed and sustained strategic relationships with clients.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Developed key performance indicators to measure effectiveness of operational processes.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Performed cost analysis for various projects to determine budget requirements.
  • Produced SOPs to document workplace procedures and optimize productivity through standardization.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Negotiated contracts with vendors and service providers, securing favorable terms.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Built strong operational teams to meet process and production demands.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Planned delivery routing, team workflows, and promotional initiatives.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Route Sales Manager

Burch Food Services
Sikeston, MO
07.2003 - 10.2020
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Conducted market research and reported on competitors.
  • Created and maintained relationships with key accounts, ensuring customer satisfaction with product quality and delivery timelines.
  • Resolved customer complaints promptly by providing solutions that best meet their needs.
  • Set up processes for evaluating current suppliers and identifying potential new ones based on quality standards or cost savings.
  • Conducted regular meetings with the sales team to review performance objectives and set targets for future growth.
  • Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
  • Developed and implemented effective sales strategies to increase customer base.
  • Developed and significantly grew assigned territory using strong engagement and marketing skills.
  • Introduced strategies to increase sales across regions.
  • Directed and coordinated products, services and sales activities.
  • Contacted new and existing customers to discuss products and services resulting in repeat business.
  • Communicated regularly with key clients to maintain positive relationships, assess needs and promote new products and services.
  • Supported sales team members to drive growth and development.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Negotiated contracts with vendors to obtain favorable pricing terms on products purchased by customers.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Identified needs of customers promptly and efficiently.

Plant Supervisor

MoRad Radiator Products & Supplies
Sikeston, MO
06.1996 - 07.2003
  • Determined budgets, production goals and rates based on company policies and requirements.
  • Established safety protocols within the plant environment to ensure compliance with regulations.
  • Ensured production goals were met on a daily basis by monitoring workflow and scheduling personnel.
  • Analyzed data from various sources such as sales figures, market trends, customer feedback, to make informed decisions regarding production strategies.
  • Conferred with management and subordinates to resolve problems or complaints.
  • Maintained accurate records of inventory levels, production output, and machine downtimes.
  • Calculated labor and equipment requirements and production specifications using standard formulas to boost sustainability.
  • Negotiated contracts with vendors for raw materials needed for production.
  • Developed pricing schedules, costing for materials, and compliance statements.
  • Collaborated with engineering team and other departments to maximize productivity.
  • Identified needs of customers promptly and efficiently.
  • Supervised employees and day-to-day processes of plant.
  • Created standardized operating procedures for manufacturing processes.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Education

BBA - Business Administration and Management

Southeast Mo State University

Skills

  • Progress monitoring
  • Production planning
  • Operations management
  • Spreadsheets
  • Quality control analysis
  • Plant and warehouse operations
  • Policy and procedure implementation
  • OSHA safety trained
  • Scheduling coordination
  • Budgeting and forecasting
  • Microsoft office proficient
  • Conflict mediation
  • Professional rapport
  • Contracts & negotiations
  • Business generation
  • Effective communication
  • Project management
  • Excellent oral and written communication
  • Presentation skills
  • Relationship building and management
  • Business planning and strategy
  • Public speaking
  • Disciplined leadership
  • Motivational leadership

Timeline

Sales/Business Operations Manager

CPC, LLC
07.2024 - Current

Operations Manager

Cauble Enterprises, LLC (FedEx)
10.2020 - 07.2024

Route Sales Manager

Burch Food Services
07.2003 - 10.2020

Plant Supervisor

MoRad Radiator Products & Supplies
06.1996 - 07.2003

BBA - Business Administration and Management

Southeast Mo State University

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