Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brent Quick

Cherryville,NC

Summary

Motivational Supervisor with many years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record with continuous improvement, performance growth, and schedule management.

Overview

17
17
years of professional experience

Work History

TS Grind Supervisor

Timken
Iron Station, NC
05.2017 - Current
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Created new strategies for improving customer service standards within the organization.
  • Participated in recruitment efforts by interviewing prospective candidates for open positions.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
  • Coordinated with other department supervisors to ensure smooth workflow and project alignment.
  • Fostered a positive and motivating work environment, leading to an increase in team morale.
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
  • Complied with company policies, objectives and communication goals.
  • Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
  • Identified opportunities for process improvements, leading to cost reductions and increased productivity.
  • Monitored employee attendance, addressing any punctuality or absenteeism issues.
  • Prepared and presented reports on team performance, challenges, and achievements to senior management.
  • Implemented new operational procedures, increasing efficiency.
  • Acted as a liaison between upper management and staff, facilitating open communication.
  • Led weekly team meetings to discuss progress, address issues, and plan future actions.
  • Streamlined workflow processes, reducing project completion times.
  • Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
  • Implemented quality control measures, significantly reducing error rates.
  • Identified needs of customers promptly and efficiently.
  • Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Audited company's legal documents to verify compliant policies and procedures.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Maintained positive working relationship with fellow staff and management.
  • Oversaw quality control to identify inconsistencies and malfunctions.

Assistant Manager

Dollar General
Fallston, NC
09.2016 - 12.2017
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Ensured compliance with safety regulations and company policies.
  • Managed customer service inquiries and complaints in a timely manner.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Picker Packer

Target
Newton, NC
06.2014 - 05.2017
  • Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
  • Verified accuracy of picked items by comparing them against pick list.
  • Operated warehouse machinery such as forklifts to move materials within the facility.
  • Followed all safety protocols while operating warehouse machinery and driving forklifts.
  • Maintained cleanliness of work area while adhering to safety regulations.
  • Maintained cleanliness of work area, equipment and supplies used in picking process.
  • Loaded boxes onto conveyor belts for sorting into correct shipping destinations.
  • Reported any damaged products to supervisor immediately upon discovery.
  • Labeled packages accurately with destination addresses for shipping purposes.
  • Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.

Picker

Butterball
Mount Olive, NC
03.2011 - 05.2014
  • Adhered strictly to safety regulations when operating machinery or working near hazardous materials.
  • Verified accuracy of items picked, packed and shipped to customers.
  • Followed safety protocols at all times when handling heavy equipment such as forklifts, pallet jacks and hand trucks.
  • Utilized RF scanners to scan products accurately and efficiently.
  • Loaded, unloaded materials onto, off of delivery vehicles using pallet jacks or other material handling equipment.

General Manager

Domino's Pizza
Kinston, NC
04.2007 - 05.2011
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Supervised employees through planning, assignments, and direction.

Education

High School Diploma -

James Sprunt Community College
Kenansville, NC
06-1999

Bachelor of Science - Business Administration

Southern New Hampshire University
Hooksett, NH

Skills

  • Operations Management
  • Staff Management
  • Process Improvement
  • Training and mentoring
  • Goal-Oriented
  • Processes and procedures
  • Waste Reduction
  • Reliability
  • Adaptability
  • Attention to Detail

Timeline

TS Grind Supervisor

Timken
05.2017 - Current

Assistant Manager

Dollar General
09.2016 - 12.2017

Picker Packer

Target
06.2014 - 05.2017

Picker

Butterball
03.2011 - 05.2014

General Manager

Domino's Pizza
04.2007 - 05.2011

High School Diploma -

James Sprunt Community College

Bachelor of Science - Business Administration

Southern New Hampshire University

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Brent Quick