Brent Raymond
Council Bluffs,Iowa
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Facilities Associate
TopGolf
10.2023 - 01.2024
- Improved facility efficiency by conducting regular inspections and identifying areas for improvement.
- Reduced maintenance costs through effective preventative maintenance programs and efficient repair solutions.
- Maintained accurate records of all maintenance activities, ensuring proper documentation for audit purposes.
- Inspected buildings, grounds, and equipment for unsafe or malfunctioning conditions.
- Positively engaged with customers and maintained professional appearance as company representative.
- Rewired and replaced faulty electrical components in equipment.
Postal Support Employee
USPS
10.2021 - 04.2023
- Supported fellow employees in daily tasks, contributing to a collaborative and efficient workplace atmosphere.
- Facilitated smooth operations during peak seasons through effective teamwork with both full-time employees as well as seasonal staff members.
- Contributed to the overall success of USPS by participating in training programs, staying informed about policy changes, and maintaining a positive attitude in the workplace.
- Sorted mail according to size, shape and destination.
- Monitored performance of junior team members and offered support.
- Improved mail processing efficiency by accurately sorting and distributing incoming mail according to established guidelines.
Assistant Manager
Sonics Drive In
06.2016 - 10.2021
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects/tasks.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Carhop
Sonics Drive In
06.2014 - 06.2016
- Increased customer satisfaction by providing prompt and friendly service.
- Enhanced sales by upselling menu items and promoting daily specials.
- Maintained a clean and organized workspace for efficient food preparation and delivery.
- Resolved customer complaints professionally, finding mutually agreeable solutions.
- Demonstrated flexibility in adapting to changes in work schedules or assignments as needed.
- Promoted teamwork among staff members by offering assistance when needed.
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
Education
High School Diploma -
Bellevue West Senior Highschool
Bellevue, NE05.2016
Skills
- Computer Literacy
- Safety Compliance
- Preventive Maintenance
- Inventory Control
- Time Management
- Organizational Skills
- Software Installation
- Customer Service
- Attention to Detail
- Valid Driver's License
Timeline
Facilities Associate
TopGolf
10.2023 - 01.2024
Postal Support Employee
USPS
10.2021 - 04.2023
Assistant Manager
Sonics Drive In
06.2016 - 10.2021
Carhop
Sonics Drive In
06.2014 - 06.2016
High School Diploma -
Bellevue West Senior Highschool
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