Brent Rogers
Nacogdoches,TX
Summary
Enthusiastic Sales and Customer Service professional with a strong focus on effective communication and negotiation. Committed to delivering exceptional customer service by leveraging extensive knowledge of products and services to create tailored solutions that drive customer loyalty, retention, and revenue. Skilled in training, managing, coaching, and mentoring sales and customer service associates, with a natural ability to interact with staff at all levels of the organization and the public. Driven to provide superior quality service and constantly seeking innovative ways to enhance the customer experience.
Overview
23
23
years of professional experience
Work History
SPECIALTY SALES REPRESENTATIVE- TYLER/EAST TEXAS AREA
Syneos Health- Idorsia
01.2022 - 04.2024
- Managed a large sales territory promoting a new insomnia product
- Developed and implemented a strategic business plan to facilitate a dynamic and strategic call routing to increase sales to top 20%
- Analyze and track physician data closely to improve sales
- Continually learn from and engage customers in the sales process to build market share
- Communicate sales strategies with superiors in order to gain feedback to enhance selling skills
- Accomplished exceptional sales results in the launch of a new insomnia product
- Continually improve selling skills to build territory to top 20% in the nation
- Develop and maintain relationships with key providers in the territory to grow market share in the insomnia market
- Expanded market share for specialty products through effective communication and negotiation skills
- Utilized CRM tools effectively to track leads, maintain up-to-date client information, and ensure timely followups
- Provided expert product knowledge to clients, addressing their unique needs and offering tailored solutions
SPECIALTY AREA MANAGER, EAST TEXAS
Encompass Home Health
05.2020 - 01.2022
- Spearheaded end-to-end management of daily operations while ensuring compliance with organization standards
- Conduct in-depth research, evaluate marked trends, and constantly interact with partner networks to acquire new business and expand target list
- Actively engage in developing and maintaining referral accounts to grow business
- Designed and set up new referral avenues to produce referrals in a challenging environment with zero prior referrals
- Boosted referrals in the top 5 accounts by 20% in the last 4 quarters
- Articulated clinical sales messages to targeted specialty physicians to expand business across multiple areas
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices
SENIOR CUSTOMER SALES REPRESENTATIVE, EAST TEXAS
Merck, Inc.
01.2004 - 01.2020
- Headed full-spectrum of sales leadership and strategic planning throughout large East Texas territory, increasing sales and business by 20% year over year
- Ensured optimal execution of promotional strategies, programs, and resources by developing, executing, and delivering plans, resources, presentations, and communications material
- Accomplished exceptional sales results in eight therapeutic classes: insomnia, diabetes, hyperlipidemia, hypertension, asthma, allergic rhinitis, erectile dysfunction, and migraine
- Introduced five different products spanning three different therapeutic markets by creating strategies and executing tactics to generate product utilization
- Maintained a consistent track record of superior performance in exceeding sales objective and sales growth for multiple products through building successful relationships.
PROFESSIONAL SALES REPRESENTATIVE, EAST TEXAS
PDI, Inc.
01.2001 - 02.2004
- Managed a sales territory promoting hypertension products with Novartis counterparts
- Developed and implemented a strategic business plan to help improve communication flow from each team member to assist with sales calls
- Surpassed set goals in each product category by collaborating with staff in a team-driven environment
- Finished in the top 10% for two consecutive years
Education
Bachelor of Arts in Applied Sciences -
Stephen F. Austin State University
Nacogdoches, TexasSkills
- Account relationship management
- Sales Presentations
- Sales strategy development
- Technical understanding
- Territory Management
- Teamwork and Collaboration
- Problem-solving abilities
- Team Collaboration
- Organizational Skills
- Self Motivation
- Analytical Thinking
- Strategic Planning
Timeline
SPECIALTY SALES REPRESENTATIVE- TYLER/EAST TEXAS AREA
Syneos Health- Idorsia
01.2022 - 04.2024
SPECIALTY AREA MANAGER, EAST TEXAS
Encompass Home Health
05.2020 - 01.2022
SENIOR CUSTOMER SALES REPRESENTATIVE, EAST TEXAS
Merck, Inc.
01.2004 - 01.2020
PROFESSIONAL SALES REPRESENTATIVE, EAST TEXAS
PDI, Inc.
01.2001 - 02.2004
Bachelor of Arts in Applied Sciences -
Stephen F. Austin State University
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