Brent Selby
Winters,CA
Summary
Internet Sales Manager with a total of 9 years experience. Accomplished at being the first point of contact for customers and utilizing CRM software to keep copious, detailed notes for each customer. Excellent communication skills combined with analytical and attentive nature. Reliable, top-notch sales with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service.
Overview
18
18
years of professional experience
Work History
Internet Sales Manager Jan 2019 to Present
Toyota Vallejo
Salesperson, Floor Rep May 2017 To Jan 2019
05.2017 - Current
- Responded to internet inquiries and phone calls in timely matter.
- Increased online sales by implementing effective marketing strategies and optimizing website content.
- Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
- Provided superior and individualized customer service.
- Facilitated business by implementing practical networking techniques.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Built relationships with customers and community to establish long-term business growth.
- Prepared sales presentations for clients showing success and credibility of products.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Kept detailed records of sales and contracts.
- Maintained detailed records of all customer interactions, providing valuable data for future sales initiatives and forecasting efforts.
Sales Consultant - Floor Representative
Toyota Walnut Creek
Walnut Creek, CA
08.2016 - 05.2017
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
Sales Consultant
Victory Motors
Sacramento, CA
04.2016 - 07.2016
Sales Consultant
Just Better Cars
Sacramento, CA
01.2016 - 04.2016
Sales Consultant
Carmax
Fairfield, CA
06.2015 - 01.2016
Customer Service Representative
Sports Chalet
Vacaville, CA
02.2014 - 06.2015
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
Police Officer
Town of Oro Valley
Oro Valley, AZ
01.2007 - 12.2013
- RETIRED from law enforcement in December 2013 and moved to California to be closer to family. I have many certifications and accolades in reference to my law enforcement experience but have chosen not to add those to my sales consultant resume. Please feel free to ask if you would like me to expand on my 12+ years of law enforcement experience. Thank you.
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
Education
Certificate in Law Enforcement - Arizona POST Certification
Pima Community College
Tucson, AZ2002
Certificate in Law Enforcement - Reserve Deputy Sheriff Academy
Clackamas Community College
Oregon City, OR1994
High School Diploma -
Flowing Wells High School
Tucson, AZ1988
Skills
- Toyota New Sales Consultant Master 2023
- Toyota Used Sales Consultant Master 2023
- 5X Toyota Sales Society
- 2X Toyota Certified Sales Society
- Top floor sales in 2018
- Consecutive top Internet Manager Sales 2019-present
- Generated $11,000,0000 in sales 2021
- Generated $10,800,000 in sales 2022
- Generated $10,600,000 in sales 2023
- Attached is the list of Dealer Education & Certification accomplishments
Timeline
Internet Sales Manager Jan 2019 to Present
Toyota Vallejo
05.2017 - Current
Sales Consultant - Floor Representative
Toyota Walnut Creek
08.2016 - 05.2017
Sales Consultant
Victory Motors
04.2016 - 07.2016
Sales Consultant
Just Better Cars
01.2016 - 04.2016
Sales Consultant
Carmax
06.2015 - 01.2016
Customer Service Representative
Sports Chalet
02.2014 - 06.2015
Police Officer
Town of Oro Valley
01.2007 - 12.2013
Certificate in Law Enforcement - Arizona POST Certification
Pima Community College
Certificate in Law Enforcement - Reserve Deputy Sheriff Academy
Clackamas Community College
High School Diploma -
Flowing Wells High School