Brent Sevin

• Implemented loss prevention measures to minimize shrinkage and protect store assets. Worked closely with asset protection teams and local law enforcement to prosecute organized retail crime groups.
• Analyzed sales data to identify historical trends, demographic information, merchandising strategy and other opportunities for increased revenue generation throughout northern Virginia.
• Implemented new operational processes or systems to improve store efficiency and productivity, adapting quickly to changes in the retail landscape.
• Acted as district recruiting lead to ensure stores were at appropriate headcounts and employing the best talent while promoting an acceptable candidate experience.
• Hosted two management interns through the community management intern program.
• Hosted Medication Therapy Management training for pharmacists and technicians for the state of Virginia which resulted in $1m in revenue in FY24.
• Implemented a process to forecast and prepare for upcoming ad sales which resulted in a large increase in ad sale revenue for the state of Virginia where my influence reached.
• Established a positive work environment where employees felt supported and valued in their contributions to the business''s success.
• Oversee high volume pharmacy operations through pharmacy manager with the following but not limited to; immunizations, inventory, diagnostic testing, prescription fulfillment, adherence activities, and following policy and procedure.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Increased sales through effective merchandising strategies and targeted promotions.

• Trained new employees and delegated daily tasks and responsibilities.
• Completed store opening and closing procedures and balanced tills.
• Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
• Helped store management meet standards of service and quality in daily operations.

Acted as a liaison between front end and pharmacy operations.

Assisted pharmacy patients with pick up and drop off, insurance claims, third party rejects, data entry, pharmacy workflow, etc.

Worked on the front end of the store providing customer service, working warehouse trucks, operating the cash register, and maintaining inventory.