Hi, I’m
Brent S Menting
Las Vegas
Summary
Seeking a career where talents and goals contribute to company success while prioritizing personal happiness. Passionate about leveraging skills to make a positive impact and achieve mutual growth. Committed to finding a role that aligns with professional aspirations and personal fulfillment. Dedicated to excelling in a position that values contributions and well-being.
Overview
19
years of professional experience
Work History
Sonesta International
Night Audit
10.2022
Job overview
- Tasks include answering inbound calls on an automatic phone system for existing and potential guests wishing to book hotel reservations and/or change or cancel existing reservations, assist with information calls regarding specific hotel properties, and use a sales approach that will fit the guests needs, suggest additional services offered by the company, and maintain good individual stats that meet the teams goals as well as achieve the individual monthly quota for bonuses and commission.
- Customer service skills, handled cash, guest check-ins, hotel accounting, hotel paperwork, answered phones.
- Check-in/check-out hotel guests courteously and efficiently according to set standards; process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry.
- Maintain high level of product knowledge of the hotel including hotel services, hotel events, local events and attractions
- Responsible for the hotel in the evening where there are no managers present in the hotel.
- Responsible for checking guests in and out of the hotel, taking care of guest complaints and requests, and help manage the keys for every department in the hotel.
- Regularly interacted with management and other hotel departments to ensure smooth operations and ensure that all guests’ needs were quickly met
Kinseth Properties
Hotel Night Audit Manager
07.2021 - 10.2022
Job overview
- Overnight audit Sunday through Thursday night
- Tasks include answering inbound calls on an automatic phone system for existing and potential guests wishing to book hotel reservations and/or change or cancel existing reservations, assist with information calls regarding specific hotel properties, and use a sales approach that will fit the guests needs, suggest additional services offered by the company, and maintain good individual stats that meet the teams goals as well as achieve the individual monthly quota for bonuses and commission.
- Customer service skills, handled cash, guest check-ins, hotel accounting, hotel paperwork, answered phones.
- Check-in/check-out hotel guests courteously and efficiently according to set standards; process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry.
- Assisted General Manager in all aspects of running the hotel
- Maintain high level of product knowledge of the hotel including hotel services, hotel events, local events and attractions
- Responsible for the hotel in the evening where there are no managers present in the hotel.
- Responsible for checking guests in and out of the hotel, taking care of guest complaints and requests, and help manage the keys for every department in the hotel.
- Regularly interacted with management and other hotel departments to ensure smooth operations and ensure that all guests’ needs were quickly met
Meijer
General Merchandise Manager
03.2018 - 07.2021
Job overview
- My position, General Merchandise which included the departments of sporting goods, electronics, health and beauty, home goods, garden center and other similar departments.
- My responsibilities included:
- Assisted with the interviewing and hiring process of employees
- Led a team of 60 Team Members
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Offered exceptional customer service to differentiate and promote the company brand
- Providing excellent customer service through strong floor leadership and associate performance management.
- Managed the store and oversaw the work of employees, focused on providing the best customer service possible
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Ensured excellence in customer service and resolved problems at the store
- Utilize administrative skills, leadership skills, and communication skills.
- Training of new associates as well as development of current employees to propel them to the next level of their career and desired goals.
- Effectively trained, motivated, and coached staff, and emphasized customer service, made improvements, diplomatically resolved problems, and took corrective action when issues arose
- Making sure store is set to 'Store Planogram', implementing marketing, executing markdowns and promos, building customer awareness to said promos.
- Implemented important security and safety measures
Shopko
General Merchandise Manager
10.2003 - 04.2018
Job overview
- General Merchandise Manager with similar responsibilities as with my current position. In addition to these responsibilities, I did many assignments opening new stores across the United States. I have great deal of experience with the diversity of employees.
- Built customer confidence by actively listening to their concerns and giving appropriate feedback.Completed floor replenishment to guarantee size availability and promote customer satisfaction.Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.Offered direction and gave constructive feedback to motivate team members.Built and maintained effective relationships with peers and upper management.Recruited, hired, developed and retained retail talent for the company.Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.Marked clearance products with updated price tags.
- Opened and closed store, managed employees, managed day to day retail operations, inventory control,cash control, P&L, scheduling, stocking, cleaning, merchandising, and performance appraisals
Education
Fox Valley Technical CollegeAppleton, Wisconsin
Associate of Business Administration from Business Administration
01.1986
University Overview
- 65 Credits in Business Administration
- GPA: 3.2
Kaukauna High SchoolKaukauna, WI
High School
01.1984
University Overview
- Elective classes were all in business education.
- GPA: 3.7
Skills
- Clear communication with employees and customers
- Collaborative teamwork with diverse groups
- Conflict resolution with empathy
- Perfect attendance since 2014
- Enhancing customer satisfaction
- Driving company success
Timeline
Night Audit
Sonesta International
10.2022
Hotel Night Audit Manager
Kinseth Properties
07.2021 - 10.2022
General Merchandise Manager
Meijer
03.2018 - 07.2021
General Merchandise Manager
Shopko
10.2003 - 04.2018
Kaukauna High School
High School
Fox Valley Technical College
Associate of Business Administration from Business Administration
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