Brent Spivey

· Serves as a 2nd level of defense to review claims processed by the claims department.

· Review claims to ensure claims are processed in accordance with company guidelines.

· Work with senior management to discuss audit findings.

Provide guidance and expertise for level one auditors

· Supervises, leads, and motivates new hires during training and initial period of employment to insure new employees comply with department and company business processes and rules.

· Provide training for established employees by conducting workshops, creating e-learnings, developing training materials and operational manuals.

· Track and analyze training programs by documenting training participants' performance; make changes to training programs to comply with department and company initiatives; and maintains employee personnel records for new hires during their training period.

· Developed methods to collect and analyze metrics related to trainee performance and evaluated training methodology based on trends and departmental goals.

· Researched and compile information on special initiatives/projects for presentation to management; coordinates requests for specific training of trends/changes in company policies/procedures, including maintaining records of training activities and employee progress; and constantly monitor the effectiveness of training.

· Facilitate corporate trainings to the organization including all levels of executive leadership.

· Partner with external vendors to organize, schedule, and curate additional offerings such as Six Sigma,

Project Management, and ISO courses.

• Partners with business units, IT, and project management teams to develop change strategies on multiple initiatives

• Identifies and addresses risks, barriers and resistance to change

• Assists in determining benefits realization for each project

• Acts as a liaison for project teams and Corporate Communications, Field Communications, Document Control and Training

• Performs detailed stakeholder impact analyses for all change initiatives, as assigned

• Develops and facilitates sessions with key stakeholders to broaden understanding and commitment to process improvement goals

• Reviews processes and procedures to determine impact of change and necessary communication and training tactics

• Creates and distributes communications across multiple divisions

• Facilitates milestone meetings with all stakeholders to share feedback and lessons learned for each project

· Supervises, leads, and motivates new hires during training and initial period of employment to insure new employees comply with department and company business processes and rules.

· Provide training for established employees by conducting workshops, creating e-learnings, developing training materials and operational manuals.

· Track and analyze training programs by documenting training participants' performance; make changes to training programs to comply with department and company initiatives; and maintains employee personnel records for new hires during their training period.

· Developed methods to collect and analyze metrics related to trainee performance and evaluated training methodology based on trends and departmental goals.

Researched and compile information on special initiatives/projects for presentation to management; coordinates requests for specific training of trends/changes in company policies/procedures, including maintaining records of training activities and employee progress; and constantly monitor the effectiveness of training