Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Brent Stanley

Broadview Hts,OH

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Part Owner

Agape Salon & Spa
Broadview Heights, OH
10.2018 - Current
  • Conducted financial analysis to identify cost savings opportunities.
  • Analyzed financial statements for accuracy and compliance with regulations.
  • Ensured compliance with applicable laws and regulations related to part ownership.
  • Implemented effective strategies for risk management within the organization.
  • Prepared reports on key performance indicators related to part ownership activities.
  • Identified areas of improvement within the organization's processes related to part ownership roles.
  • Led startup and creation of operational procedures and workflow planning.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Monitored progress by establishing plans, budgets and measuring results.

Service Manager/Project Manager

Hastings Water Works
Brecksville , OH
02.2015 - Current
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Monitored service performance metrics to identify areas of improvement.
  • Resolved customer complaints in a timely manner.
  • Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
  • Created detailed reports on service activities for senior management review.
  • Trained new employees on the use of customer relationship management software systems.
  • Identified opportunities to increase efficiency through automation or process re-engineering.
  • Analyzed existing processes for potential cost savings initiatives.
  • Maintained accurate records of all service requests, including resolution times and costs incurred.
  • Coordinated with other departments within the organization to ensure seamless delivery of services.
  • Ensured compliance with applicable laws and regulations related to services provided.
  • Created standard operating procedures for all service functions.
  • Reviewed customer billing statements for accuracy prior to release.
  • Adhered to customer service standards to foster satisfaction and retention.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Created employee work schedules to keep shifts properly staffed.
  • Guided department employees on changes from management.
  • Created written estimates and obtained customer consent to proceed.
  • Motivated and supported employees to maintain low turnover.
  • Coordinated staff schedules to ensure adequate coverage during peak hours.
  • Represented the service department in executive meetings, providing reports and insights on performance and initiatives.
  • Managed team of technicians to ensure high-quality service delivery and customer satisfaction.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Assigned work and monitored performance of project personnel.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Prepared cost estimates for projects of varying sizes.
  • Identified project needs by reviewing project objectives and schedules.

Service Coordinator

Defiance Water Recreation
Defiance , OH
02.2007 - 09.2014
  • Provided customer service to ensure client satisfaction.
  • Coordinated service schedules and appointments with clients.
  • Maintained accurate records of services provided for each client.
  • Handled incoming calls and inquiries from customers regarding services offered.
  • Researched, identified and resolved customer complaints in a timely manner.
  • Assisted in the development of training materials related to service coordination processes.
  • Monitored staff performance and provided feedback on areas of improvement needed.
  • Compiled information on competitor services and pricing structures as needed.
  • Provided support to field technicians during service visits when necessary.
  • Worked closely with other departments within the company to ensure successful completion of projects.
  • Managed inventory levels of parts used in servicing equipment.
  • Assisted in developing promotional materials for marketing campaigns related to services offered.
  • Provided timely feedback to management on service failures and customer concerns.
  • Monitored email and phone communication to provide prompt responses and solutions.
  • Liaised between client and technician to keep parties fully informed.
  • Worked with technicians to complete paperwork within designated time.
  • Confirmed completed or closed work order by reviewing notes and following up on pending items.
  • Toggled between multiple systems and databases to look up information and update records.
  • Obtained paperwork from the field and distributed to appropriate departments for processing.
  • Managed emergency service requests by communicating schedules and expediting parts shipments and repairs.
  • Facilitated communication between clients, service providers, and internal teams.
  • Monitored service delivery and client satisfaction, implementing improvements as necessary.
  • Managed and updated client databases to ensure accurate and current information.
  • Developed and maintained relationships with service providers and vendors.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.

Education

High School Diploma -

Owens Community College
Perrysburg, OH

Skills

  • Strategic business planning
  • Productivity monitoring
  • Reporting and documentation
  • Coaching and mentorship
  • Forecasting
  • Team building
  • Negotiation
  • Revenue Growth
  • Project Management
  • Profit and Loss Management
  • Adaptability
  • Performance Management
  • Crisis Management
  • Time management abilities
  • Cross-functional team leadership
  • Problem-solving abilities
  • Risk Management
  • Culture development

Affiliations

  • I volunteer for my church on a weekly basis, as well as continual work on personal growth.
  • I am a father of 3 so also maintaining and balancing the home work balance.

Certification

  • CST Certified Service Technician

References

References available upon request.

Timeline

Part Owner

Agape Salon & Spa
10.2018 - Current

Service Manager/Project Manager

Hastings Water Works
02.2015 - Current

Service Coordinator

Defiance Water Recreation
02.2007 - 09.2014

High School Diploma -

Owens Community College

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Brent Stanley