Brent Tippets
West Haven,UT
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success and satisfaction.
Overview
7
7
years of professional experience
Work History
Executive Escalations Representative
The Home Depot
02.2022 - Current
- Provided official responses on behalf of the Company to the Better Business Bureau, state Attorney General Offices & emails to the CEO.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Enhanced company reputation by providing exceptional customer service and support.
- Contributed to team sales goals by upselling products and services to customers.
- Streamlined internal processes for improved efficiency, reducing overall costs for the organization.
- Represented the CEO and other executives in providing an effortless, long-lasting resolution.
Corporate Resolutions Team
The Home Depot
05.2021 - 02.2022
- Enhanced customer satisfaction by efficiently resolving complex issues and implementing appropriate solutions.
- Streamlined resolution processes for quicker response times and increased customer satisfaction.
- Collaborated with cross-functional teams to develop strategies for improving issue identification and resolution.
- Took over escalations requested from customers and provided a satisfactory conclusion.
- Answered policy questions to lower level employees.
- Provided compensation to customers who had a negative customer service experience.
Customer Service Representative
The Home Depot
07.2017 - 02.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided world-class customer service and was recognized with employee awards.
Education
High School Diploma -
Roy High School
Roy, UT05.2015
Skills
- Telephone Reception
- Records Management
- Customer Support
- Paperwork Processing
- Handling Escalations
- Building Rapport
- Active Listening Skills
Accomplishments
Achieved the rank of Eagle Scout
Have been promoted up through The Home Depot
Been recognized with multiple awards for world-class customer service
Timeline
Executive Escalations Representative
The Home Depot
02.2022 - Current
Corporate Resolutions Team
The Home Depot
05.2021 - 02.2022
Customer Service Representative
The Home Depot
07.2017 - 02.2021
High School Diploma -
Roy High School
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