Brent Umphlett
Fallston,MD
Summary
Dynamic, versatile Bartender / Manager with 23 years of experience in all aspects of management and service. Exceptional leadership skills and a proven track record of increasing repeat business and effectively managing and training staff. Strong conflict resolution abilities to ensure guest satisfaction. Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
10
10
years of professional experience
Work History
Bartender / Cook / Manager
American Legion Post 39
02.2020 - Current
- Prepared high-quality entrées with proper plate presentation and portions according to restaurant menu and company procedures
- Prepared meats, poultry and vegetables for broiling and grilling, taking care to avoid cross contamination
- Satisfying patron requests in a timely manner
- Assessing customer preferences and making drink recommendations
- Providing a positive and friendly guest experience by interacting with patrons
- Collecting money for drinks served and providing change as needed
Food and Beverage Supervisor
Great Wolf Lodge
04.2023 - 12.2023
- Supervise daily food outlet operations to ensure successful execution of all lodge standards and completion of daily tasks and assignments
- Assist with the overall operation of the restaurant(s) including; Point of Sale transactions, expediting, re-stocking, ensuring staff breaks
- Provide coaching, encouragement, and recognition to staff members regularly
- Respond to staff/guest concerns and escalate to leadership as appropriate
- Conduct daily stand up meetings with food and beverage staff to prioritize the day and facilitate feedback from Staff Members
- Participate in staff performance management including; employee reviews, corrective action, investigations, conflict resolution, etc
- Maintain quality of operation by ensuring service excellence, ensuring adequate supply and food inventory levels, and operation of equipment by troubleshooting, maintenance, and/or calling for repair
Bartender
Lee’s Landing Dock Bar
06.2020 - 09.2020
- Satisfying patron requests in a timely manner
- Assessing customer preferences and making drink recommendations
- Providing a positive and friendly guest experience by interacting with patrons
- Collecting money for drinks served and providing change as needed
- Checking identification to verify legal age requirements for all customers
Bartender
Della Roses Local Tavern
Bel Air, MD
04.2018 - 06.2020
- Utilized an extensive selection of elements to mix innovative cocktails
- Delivered beverages promptly, maintaining high service standards
- Satisfying patron requests in a timely manner
General Manager
OC Brewing Company
08.2016 - 04.2018
- Company Overview: Abingdon
- Managing the restaurant floor during service while enforcing expectations of decorum, resolving all issues with food or service quality presented to me by guests, assisting front of house staff in their duties if needed, and going above and beyond to provide a welcoming atmosphere to guests
- Effectively directing members of the front of house service staff to provide a fantastic experience to the customer
- Initiated negotiations regarding vendor contracts and kept updated records of contracts
- Conduct departmental meetings to ensure organizational efficiency
- Optimize profits by controlling food, beverage, and labor costs daily
- Ensure sales goals were reached with daily specials and rewards programs for the servers and bartenders
- Abingdon
General Manager
Ryleigh's Oyster House
12.2014 - 08.2016
- Company Overview: Federal Hill
- Schedule and direct staff in daily work assignments to maximize productivity
- Manage inventory to include food, and alcohol
- Manage a team of 38 employees, including two Shift Lead
- Training and development of staff members
- Ensure the overall great experience of all guests’ service, food and providing a clean comfortable environment to dine in
- Ensure overall staff morale was positive with incentives and monthly employee rewards
- Federal Hill
Education
High School Diploma -
Fallston High School
Fallston, MD06-1997
Skills
- Food Preparation
- Bar restocking
- Beverage Preparation
- Suggestive Selling
- Complex Problem-Solving
- Team training and development
- Responsible Alcohol Service
- Handling Difficult Customers
- Point of sale systems
- Hospitality service expertise
- Menu knowledge
- Bar operations management
- Professional Appearance
- Marketing and sales experience
- Courteous
- Recipe and menu memorization
- Salesmanship
- Staff Management
- Beverage supply orders
- Dining room management
- Safe service compliance
- Food Service
- Payment Processing
References
Available upon request.
Timeline
Food and Beverage Supervisor
Great Wolf Lodge
04.2023 - 12.2023
Bartender
Lee’s Landing Dock Bar
06.2020 - 09.2020
Bartender / Cook / Manager
American Legion Post 39
02.2020 - Current
Bartender
Della Roses Local Tavern
04.2018 - 06.2020
General Manager
OC Brewing Company
08.2016 - 04.2018
General Manager
Ryleigh's Oyster House
12.2014 - 08.2016
High School Diploma -
Fallston High School
Similar Profiles
Margaret LongMargaret Long
Lounge Manager at American Legion Post 325Lounge Manager at American Legion Post 325
Skylyn Cantrell-CokerSkylyn Cantrell-Coker
Bartender at American Legion Post 149Bartender at American Legion Post 149
Kelly PorzucekKelly Porzucek
Assistant Manager at American Legion Post 781Assistant Manager at American Legion Post 781
Kyle BordenskiKyle Bordenski
Custom Home Builder at Harford Custom HomesCustom Home Builder at Harford Custom Homes
Jason HochlowskiJason Hochlowski
Security Guard Officer at SecuritasSecurity Guard Officer at Securitas