Brent Usry
Sierra Vista,AZ
Summary
Dynamic professional with a friendly demeanor and strong customer service skills, honed at Swift Transportation. Proven ability to enhance client satisfaction through effective communication and problem-solving. Demonstrated attention to detail in maintaining a clean driving record and ensuring timely deliveries, contributing to a reputation for reliability and excellence in service.
Overview
35
35
years of professional experience
Work History
Truck Driver
Flores Freight
03.2020 - 05.2022
- Dropped and hooked trailers and changed configuration of equipment.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
Owner/Operator Truck Driver
Fuggin Truggin
07.2019 - 03.2020
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
Truck Driver
Swift Transportation
06.2016 - 07.2019
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
Owner
Address Perfection
02.2010 - 11.2016
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Beekeeper/Bee Removal
Self Employed Bee Removal
07.2008 - 01.2010
- Scraped out parasites and removed vermin such as birds and mice.
- Maximized honey extraction with efficient use of specialized equipment such as extractors, uncapping knives, and settling tanks.
- Built and maintained positive relationships with local landowners, securing prime locations for placing apiaries that contributed to successful honey production.
- Boosted pollination efficiency by strategically placing hives in areas with abundant flora for bees to forage.
Mortgage Loan Officer
Custom Home Loans
02.1998 - 07.2008
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
Bartender
The Olive Garden Restaurant
11.1994 - 05.1998
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Toy Department Manager
Walmart
06.1992 - 05.1994
- Streamlined inventory control processes by implementing new policies for ordering, stocking, and tracking merchandise – improving efficiency across the entire department.
- Contributed to storewide initiatives for improving overall customer experience – including staff training sessions on effective communication and problem-solving techniques.
- Managed inventory levels effectively, reducing stockouts while minimizing overstock situations.
- Boosted profit margins by negotiating more favorable terms with suppliers on high-volume purchases or exclusive partnerships.
Life Insurance Agent
New York Life Insurance Co
03.1988 - 01.1992
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
Insurance Agent
Prudential Life Insurance
07.1987 - 03.1988
- Built strong relationships with clients through consistent communication and excellent customer service.
- Direct Marketing through Letters and Mailers.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Education
Associate of Arts - Welding
Cochise College
Douglas, AZ06-2027
High School Diploma -
Verdugo Hills High School
Tujunga, CA06-1980
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
Accomplishments
- Achieved Golden Corkscrew Award by completing Overwhelming Results in the Company Wine sales Competition. I was solely responsible for our stores win!
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Truck Driver
Flores Freight
03.2020 - 05.2022
Owner/Operator Truck Driver
Fuggin Truggin
07.2019 - 03.2020
Truck Driver
Swift Transportation
06.2016 - 07.2019
Owner
Address Perfection
02.2010 - 11.2016
Beekeeper/Bee Removal
Self Employed Bee Removal
07.2008 - 01.2010
Mortgage Loan Officer
Custom Home Loans
02.1998 - 07.2008
Bartender
The Olive Garden Restaurant
11.1994 - 05.1998
Toy Department Manager
Walmart
06.1992 - 05.1994
Life Insurance Agent
New York Life Insurance Co
03.1988 - 01.1992
Insurance Agent
Prudential Life Insurance
07.1987 - 03.1988
Associate of Arts - Welding
Cochise College
High School Diploma -
Verdugo Hills High School
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