Summary
Overview
Work History
Education
Skills
Timeline
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Brent VanderMedyen

Fort Worth,TX

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

5
5
years of professional experience

Work History

Area Manager II of Operations

Amazon
01.2021 - Current
  • Performance management of team members with span of control of up to 80 associates and 3 assistant managers with focus on developing, recognition, area improvements and performance evaluations
  • Responsible for OB ship dock department, shift planning and achieving quality and cost KPIs while simultaneously driving culture of safety and positive associate experience.
  • Responsible for 70% of sites outbound volume and inventory transfers processing over 80,00 units per shift and developed processes to save hours and reduce quality errors.

Area Manager I of Operations

Amazon
04.2020 - 01.2021
  • From Week 23 to Week 51, team has ranked Number 1 in AR (Amazon Robotics) Network for IB (Inbound) TPH 14 times, ranked 2nd five times, took 3rd place four resulting in Top 3 Finishes 45% of 2020 year and full 2020 #1 Inbound performance.
  • Performance management of team members with span of control of up to 50 associates and 1 assistance manager with focus on inventory utilization and scheduled arrivals to ensure workflow is continuous throughout shifts.
  • Review inventory backlog and ensure site is on plan to restock all customer orders and inventory for longer than 45 day forecast.

Guest Services Intern

Landry's San Luis Resort
05.2018 - 08.2018
  • Created customer focused atmosphere through attentive and customer obsessed service
  • Developed training methods for newly hired employees
  • Leveraged computer systems to efficiently manage 24-hour operations
  • Owned multiple immediate action conflicts in resort from start to resolution
  • Provided quality service and was referenced on TripAdvisor on multiple occasions utilizing (CRM) to increase reviews by 30%
  • Converted multiple guest stays into upgraded resort package.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.

Education

Bachelor of Science - Recreation, Parks, And Tourism Sciences

Texas A&M University College Station
College Station, TX
12.2019

Skills

  • Performance Monitoring and Evaluations
  • Records Organization and Management
  • Customer Service and Guest Relations
  • Financial Statement Reviews
  • Microsoft Outlook, Word, PowerPoint, and Excel
  • Customer Care and Vendor Relations
  • Management Training and Personnel Scheduling
  • Inventory Control Processes
  • Logistics
  • 5S Principles
  • Salesforce
  • Waste Elimination

Timeline

Area Manager II of Operations

Amazon
01.2021 - Current

Area Manager I of Operations

Amazon
04.2020 - 01.2021

Guest Services Intern

Landry's San Luis Resort
05.2018 - 08.2018

Bachelor of Science - Recreation, Parks, And Tourism Sciences

Texas A&M University College Station

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Brent VanderMedyen