Brent Walker
Lawrenceburg,IN
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
Work History
Account Consultant II
Reliance Matrix
05.2024 - Current
- Developed valuable industry connections, enhancing company reputation and attracting new client leads.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Client Service Representative
Reliance Matrix
10.2022 - 05.2024
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
- Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
Fraud and Risk Analyst
Fifth Third Bank
07.2022 - 10.2022
- Detected fraudulent activities by conducting thorough investigations and analyzing transactional data.
- Evaluated new technology solutions, ensuring the most effective tools were utilized in combating potential threats.
- Improved efficiency of risk assessment processes, streamlining operations and reducing false positives.
- Assisted in the development of internal controls, enhancing overall security measures against various types of fraud schemes.
Loss Mitigation Underwriter
Fifth Third Bank
05.2020 - 07.2022
- Monitored portfolio performance trends to identify potential areas of risk or improvement opportunities within the loss mitigation process.
- Enhanced team morale by fostering open communication channels amongst colleagues and providing mentorship to junior underwriters.
- Provided regular reporting on loss mitigation activities, highlighting key metrics and accomplishments to management teams.
- Negotiated short sales and deed-in-lieu agreements for efficient resolution of distressed properties.
- Conducted regular audits of loss mitigation files to ensure accuracy, completeness, and adherence to internal policies and regulatory guidelines.
Mortgage Loan Specialist
Fifth Third Bank
03.2016 - 05.2020
- Provided exceptional customer service throughout the entire loan process, addressing inquiries promptly and professionally.
- Identified opportunities for efficiency improvements within the department, implementing changes that enhanced overall productivity levels.
- Coordinated seamlessly with real estate agents, attorneys, title companies, and other stakeholders for smooth transactions.
- Implemented risk mitigation measures by diligently reviewing borrower documentation and verifying information accuracy.
Education
High School Diploma -
Liberty Christian Academy
Seymour, IN12.2005
Skills
- CRM software proficiency
- Industry Expertise
- Data-driven decision-making
- Microsoft Excel expertise
- Administrative Support
Timeline
Account Consultant II
Reliance Matrix
05.2024 - Current
Client Service Representative
Reliance Matrix
10.2022 - 05.2024
Fraud and Risk Analyst
Fifth Third Bank
07.2022 - 10.2022
Loss Mitigation Underwriter
Fifth Third Bank
05.2020 - 07.2022
Mortgage Loan Specialist
Fifth Third Bank
03.2016 - 05.2020
High School Diploma -
Liberty Christian Academy
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