Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Brent Watson

Macon,Georgia

Summary

Offering 18 years of insurance experience, accompanied by a Bachelor's degree in Mathematics, I am a goal-oriented team player that is dedicated to meeting team performance objectives and achieving set targets by utilizing my passion for working with and developing others.

Overview

2026
2026
years of professional experience
2005
2005
years of post-secondary education

Work History

Lead Supervisor - Glass Claims

GEICO
10 2023 - Current
  • Governed end-to-end commercial glass claims, enforcing accuracy through rigorous audits and resolving discrepancies, resulting in a 15% reduction in claim-related disputes and improved policyholder experience scores.
  • Designed and deployed a centralized data warehouse integrating claims, policy, and customer data; this provided operational teams with insights to reduce claim processing time by 20% through targeted interventions.
  • Spearheaded a monthly invoice review process, rectifying pricing misalignments with contract terms; cut down on over-billing by 15% and recovered $20,000+ in billing errors each quarter.
  • Steered strategic guidance and comprehensive support to claims professionals, optimizing performance in managing 500+ complex cases monthly, and achieving a 28% faster claim resolution rate.
  • Diagnosed inefficiencies in claims processing workflows by dissecting regional data, leading to a 10% improvement in claim resolution times and a 9% boost in customer satisfaction scores.
  • Launched a specialized audit team comprising of five members focused on rigorous documentation validation, which fortified claim legitimacy and led to a demonstrable 15% reduction in fraudulent payouts.
  • Authored 20+ comprehensive research reports, bolstering negotiation strategies and securing favorable settlements in 90% of litigated cases, resulting in reduced legal expenses for the organization.

Manager Preperatory Program - Claims Training

GEICO
10 2021 - 10 2023
  • Orchestrated workflows of 3 concurrent claims training projects, delegating tasks and setting deadlines to guarantee 100% on-time, high-quality delivery, becoming the team’s go-to project manager for complex projects.
  • Championed a mentorship program pairing experienced claims adjusters with new hires during training, leading to a 30% reduction in errors during initial claims processing and better team integration.
  • Developed and implemented a standardized calibration framework utilizing data-driven insights, which increased the effectiveness of training programs and improved overall claims adjuster performance by 12%.
  • Orchestrated 10+ orientation sessions monthly for incoming claims adjusters, achieving a 95% satisfaction rate based on post-training feedback surveys and bolstering team morale.
  • Forged a culture of mutual support with weekly team lunches and a mentorship program, leading to a 25% increase in positive employee feedback and a noticeable boost in team morale, documented through surveys.

Supervisor - Sales

GEICO
07 2018 - 10 2021
  • Identified individual strengths and weaknesses through performance analysis, delivering constructive feedback and creating tailored development plans that maximized individual potential, resulting in a top 10% performance ranking.
  • Pioneered strategic sales contests that incentivized cross-selling of complementary products, achieving a 25% boost in the sales of targeted service offerings during the promotional period, and making the team the top performers.
  • Leveraged deep understanding of sales methodologies to mentor team and ignite passion, boosting staff performance by 25% and overachieving challenging business objectives by 20%.
  • Orchestrated a competitive analysis framework that assessed market trends, competitor activity, and emerging technologies, providing actionable insights to sales and leading to a 30% increase in closure departmentally.

Trainer - Sales and Underwriting

GEICO
07 2015 - 07 2018
  • Launched onboarding program, achieving a 95% satisfaction score from new hires and directly contributing to a 40% reduction in employee turnover within the first year
  • Diagnosed deficiencies in the sales team's product knowledge through surveys and performance data; implemented targeted coaching sessions, resulting in a 30% increase in cross-selling success.
  • Administered comprehensive sales training programs, incorporating role-playing exercises and real-world case studies, leading to a 19% increase in customer satisfaction scores and improved brand loyalty.
  • Instilled a culture of open communication by implementing weekly feedback sessions, which flagged concerns and allowed the team to action fixes preemptively within 24 hours.
  • Orchestrated a comprehensive training initiative around pricing models and market analysis, resulting in a 10% improvement in policy profitability and a more consistent underwriting process.
  • Guided 500+ licensed insurance agents through intensive workshops focused on enhancing call quality and customer engagement

Agent - Sales

GEICO
10 2006 - 07 2015
  • Secured a Property and Casualty (P&C) license after completing an intensive 40-hour training program, equipping with comprehensive knowledge of insurance principles and regulations and solidifying commitment to professional growth.
  • Responded to customer inquiries regarding property damage, liability issues, and policy coverage, providing clear guidance that diminished escalations by 40% and shortened resolution times.
  • Championed a client-centric approach that prioritized open dialogue and transparent communication, leading to a demonstrable improvement in customer retention rates, up 10% within six months.
  • Mastered suggestive selling strategies based on individual customer profiles, generating a 12% increase in upsell revenue and earning recognition as a 'Top Performer' among 50+ sales agents.


Education

Theoretical Mathematics - Mathematics

Georgia Southern University
Statesboro, GA
12.2004

Skills

  • Proficient in Excel, transferring data, and creating complex reporting
  • Data Analysis
  • Project Management
  • Critical Thinking and Problem Solving
  • Conflict Resolution
  • Vendor Relations

Accomplishments

Sales Agent

  • Six-time Gold tier Chairman's Club recipient
  • One-time Bronze tier Chairman's Clib recipient
  • #1 rated Agent for 2 years countrywide


Sales and Underwriting Trainer

  • Two-time Excellence award receipient


Sales Supervisor

  • Two-time regional Top Supervisor award recipient
  • #1 rated Sales Supervisor company-wide for 2 years in closure and productivity

Timeline

Lead Supervisor - Glass Claims

GEICO
10 2023 - Current

Manager Preperatory Program - Claims Training

GEICO
10 2021 - 10 2023

Supervisor - Sales

GEICO
07 2018 - 10 2021

Trainer - Sales and Underwriting

GEICO
07 2015 - 07 2018

Agent - Sales

GEICO
10 2006 - 07 2015

Theoretical Mathematics - Mathematics

Georgia Southern University