Brent Widener
Pasco,WA
Summary
Accomplished leader with a proven track record at the United States Post Office, adept in financial management and fostering team growth. Streamlined operations, enhancing efficiency by 30%. Skilled in inventory management and coaching, I excel in optimizing resources and mentoring teams for peak performance.
Overview
29
29
years of professional experience
Work History
Postmaster
United States Post Office
Prosser, WA
08.2017 - Current
- Performed daily opening and closing procedures of the post office.
- Maintained financial records, including budgets, expenditures, and income.
- Analyzed data related to postal operations in order to identify areas needing improvement or optimization.
- Balanced cash drawers at the end of each shift.
- Resolved customer complaints in an efficient manner while providing excellent customer service.
- Kept shifts properly staffed by creating and distributing work schedules.
- Enabled employees to boost skills by conducting training programs.
- Provided support during peak times such as holidays or special events requiring additional staffing resources.
- Developed strategies to improve efficiency within the post office's operations.
- Evaluated employee performance, offering feedback on areas needing improvement.
- Maintained accurate inventory levels for a variety of products and services offered by the post office.
- Prepared reports on operational activities for upper management review.
- Supervised and coordinated postal facility's operational, management, and supportive services.
- Processed incoming and outgoing mail according to postal regulations.
- Responded to customer inquiries regarding postal services, pricing, and package tracking.
- Processed payments from customers using credit cards or other payment methods.
- Assisted in the hiring and training of new employees.
- Provided customer service to patrons of the post office.
- Monitored staff member adherence with regulations and procedures.
- Reviewed employees' work schedules and attendance prior to submission to payroll department.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Manager
FedEx Office
Boise, ID
09.2015 - 07.2017
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Directed recruitment, hiring, and training of new staff members.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Conducted performance reviews for team members.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Led a team of 9 employees, ensuring high productivity and excellent customer service.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Created monthly reports for senior management summarizing operational performance metrics.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked effectively in team environments to make the workplace more productive.
Recruiter
United States Navy, USN
Boise, ID
09.1995 - 09.2015
- Participated in local job fairs and recruitment events for prospective hiring.
- Developed recruitment strategies to achieve required staffing levels for assigned requisitions.
- Crafted compelling job descriptions to attract qualified candidates.
- Addressed harassment allegations, work complaints or other employee concerns.
- Maintained Applicant Tracking System records of all applicants.
- Utilized various sourcing methods including social media, job boards, and networking events.
- Ensured compliance with federal, state, and local employment laws and regulations.
- Researched emerging trends in recruitment technology and techniques.
- Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
- Hired employees and processed hiring-related paperwork.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
- Developed job descriptions and postings to attract qualified applicants.
- Explained job duties, compensation and benefits to potential candidates.
- Tracked and analyzed recruitment metrics to identify areas for improvement.
- Acted as a brand ambassador, promoting the company's values and culture to potential candidates.
- Advertised and promoted open positions using social media and digital marketing procedures.
- Conducted in-depth interviews with top candidates to assess skills and fit.
- Provided feedback to unsuccessful applicants on the status of their applications.
- Developed and implemented innovative recruiting strategies to attract diverse talent.
- Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates.
- Scheduled or conducted new employee orientations.
- Built relationships with universities, colleges, alumni associations.
Education
High School Diploma -
Kennewick High School
Kennewick, WA06-1994
Skills
- Incoming mail procedures
- Stock control
- Distributing mail
- Postal product pricing
- Mail distribution
- Policy compliance
- Financial management
- Expense tracking
- Financial records oversight
- Work prioritization
- Shift scheduling
- Sales techniques
- Coaching and mentoring
- Employee onboarding
- Inventory management
Timeline
Postmaster
United States Post Office
08.2017 - Current
Manager
FedEx Office
09.2015 - 07.2017
Recruiter
United States Navy, USN
09.1995 - 09.2015
High School Diploma -
Kennewick High School
Similar Profiles
Travis SmithTravis Smith
Carrier Supervisor at United States Post OfficeCarrier Supervisor at United States Post Office
Sarah O'MalleySarah O'Malley
Rural Carrier Associate at United States Post OfficeRural Carrier Associate at United States Post Office
Gordon CoatesGordon Coates
Mail Carrier at United States Post Office (USPS)Mail Carrier at United States Post Office (USPS)