Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Brent Wilkinson

Lake Charles,LA

Summary

Dynamic manager with a proven track record at Goose Reapers Guided Outdoors, excelling in team leadership and budget control. Enhanced employee engagement through strategic training programs, resulting in improved morale and reduced turnover. Skilled in operations management and customer service, fostering loyalty and satisfaction while driving business growth.

Overview

17
17
years of professional experience

Work History

Manager

Goose Reapers Guided Outdoors
11.2011 - Current
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Delivery Driver

STS Industrial
01.2011 - 01.2013
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Manager

Rural Depot
06.2008 - 05.2011
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Education

High School Diploma -

Parkview Baptist
Sulphur, LA
05-2008

Skills

  • Customer service
  • Team leadership
  • Staff training and development
  • Operations management
  • Staff development
  • Shift scheduling
  • Sales techniques
  • Sales management
  • Workforce management
  • Performance evaluations
  • Recruiting and interviewing
  • Computer skills
  • Hiring and training

Interests

  • Web Development and Design
  • Coding and Programming
  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Graphic Design

Timeline

Manager

Goose Reapers Guided Outdoors
11.2011 - Current

Delivery Driver

STS Industrial
01.2011 - 01.2013

Manager

Rural Depot
06.2008 - 05.2011

High School Diploma -

Parkview Baptist

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