Brentan Wiemken - Crew Member / Store Operations Lead (Unofficial Leadership Role) - Baskin-Robbins

Summary

Dynamic retail professional with a solid foundation in customer service and operations management. Recognized for effectively addressing customer concerns and improving service efficiency. Passionate about technology and committed to delivering tailored solutions that elevate customer satisfaction.

Overview

2

years of professional experience

Work History

Crew Member / Store Operations Lead (Unofficial Leadership Role)

Baskin-Robbins

08.2024 - Current

Oversaw daily store operations independently, ensuring seamless service and adherence to procedures.
Exhibited leadership by maintaining operational flow and supporting team during high-traffic periods.
Trained and assisted new team members with procedures and customer service standards.
Delivered excellent customer service in a high-volume retail environment.
Assisted customers with orders, product recommendations, and issue resolution.
Executed cash transactions with accuracy, ensuring financial integrity during register operations.
Resolved customer concerns professionally while maintaining a positive experience.
Maintained store cleanliness, organization, and food safety standards.

Education

Bachelor's Degree - Aviation

San Jose State University

San Jose, CA

08-2029

Associate - Business

Ohlone College

Fremont, CA

06-2026

Skills

Retail Operations
Cash Handling
Product Knowledge Development
Customer Service
Problem Solving
Time Management

Teamwork and Collaboration
Adaptability
Learning New Technology
Leadership
Conflict Resolution
Communication Skills

Additional Information

Passionate about technology and consumer electronics., Enjoy learning about new products, software, and emerging technologies., Strong ability to explain information clearly and help customers find solutions., Comfortable working in fast-paced environments while maintaining a positive customer experience.

Timeline