Brent D Maddox
Any
San Diego,CA
Summary
Highly organized and team-driven with strong customer satisfaction focus. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking bringing many years of experience handling all types of cleaning. Dedicated to creating comfortable, clean environment. Dependable Housekeeper with solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel services. Highly organized and team-driven with strong customer satisfaction focus. Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
37
37
years of professional experience
Work History
Houseman
Home2 Suites By Hilton
04.2022 - 08.2022
- Disposed of trash and recyclables each day to avoid waste buildup.
- Refilled par stock of guest amenities and supplies in each housekeeping storage area.
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Kept building entryway glass clean and polished for professional presentation.
- Reported found guest articles and merchandise damage to managers on duty.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Filed maintenance work order forms to notify maintenance of needed repairs.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment
Assistant Store Manager
Michaels Arts And Crafts
01.2015 - 09.2019
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies and inventory shrinkage.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Rotated merchandise and displays to feature new products and promotions.
- Managed workload and task demand between corporate guidelines and staff abilities
- Implemented theft prevention policies to minimize potential stock loss
Assistant Manager
Fallas Paredes Discount Store
11.2007 - 12.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strategy to increase sales and drive profits.
- Reviewed sales and gross profit report to assess company efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Asst. Store Mgr. of Merchandising & Operations
Tj Maxx Dept Store
10.2000 - 10.2007
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Developed innovative and creative merchandise displays to drive point-of-sale purchases.
- Conducted weekly walk-throughs with store manager to discuss interior visual displays and store window presentation.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Mitigated business risks by working closely with staff members and assessing performance.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced operational risks while organizing data to forecast performance trends.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Assistant Store Manager & Store Manager
Ross Dress For Less Stores
05.1985 - 05.1999
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Assisted with hiring, training and mentoring new staff members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed and implemented successful staff incentive programs to motivate employees.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies and inventory shrinkage,
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Mitigated business risks by working closely with staff members and assessing performance.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced operational risks while organizing data to forecast performance trends.
- Negotiated price and service with customers to decrease expenses and increase profit.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Education
Associate of Science - Communications
Rio Salado College
Phoenix, AZ05.2008
High School Diploma -
Plainville High School
Plainville, KS05.1981
Skills
- Customer Experience
- Cash Register Operations
- Corrective Actions
- Store Leadership
- Retail Store Operations
- Retail Store Merchandising Standards
- Employee Motivation
- Troubleshooting Expertise
- Change Implementation
- Performance Review
- Payroll Submission
- Work Planning and Prioritization
- Seasonal Displays
- Regulatory and Legal Compliance
- Hiring Events
- Cash Management
- Opening and Closing Procedures
- Inventory Control Processes
- Directing Team Members
- Sales Goal Achievement
- POS Systems Expertise
- Labor Cost Controls
- Problem Resolution
- Human Resources
- Key Performance Indicators (KPIs)
- Staff Supervision
- Applicant Interviews
- Attention to Detail
- New Employee Orientation
- Motivational Leadership
- Leading Staff Meetings
- MS Office Proficiency
- Customer Relations
- Excellent Verbal and Written Communication
- Policies and Procedures
- Stockroom Procedures
- Calm and Professional Under Pressure
- Team Development
- Managing Multiple Tasks
- Office Equipment Proficiency
- Conflict Resolution
- Active Listening
- Delivery Scheduling
- Money Handling Abilities
- Building Repairs
- Customer Inquiry and Response
- Bathroom Detailing
- Proper Waste Disposal
- Electronic Communication
- Dusting Surfaces and Furniture
- Wall and Ceiling Cleaning in Public Areas
- Commercial and Residential Cleaning
- COVID-19 Safety Procedures
- Interior and Exterior Cleaning
- Floor Scrubber Machines
- Health and Safety Compliance
- Vacuuming All Carpeted Hallways on All Four Floors Daily
Timeline
Houseman
Home2 Suites By Hilton
04.2022 - 08.2022
Assistant Store Manager
Michaels Arts And Crafts
01.2015 - 09.2019
Assistant Manager
Fallas Paredes Discount Store
11.2007 - 12.2014
Asst. Store Mgr. of Merchandising & Operations
Tj Maxx Dept Store
10.2000 - 10.2007
Assistant Store Manager & Store Manager
Ross Dress For Less Stores
05.1985 - 05.1999
Associate of Science - Communications
Rio Salado College
High School Diploma -
Plainville High School
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