Brent E. Cook
240 W Osborn Rd Unit 4007 Phoenix,AZ
Summary
Seasoned financial professional with twelve years of multifaceted experience in consumer and commercial banking, operations, regulatory compliance, and sales. Eager to pursue a new opportunity that will propel career growth and capitalize on proven expertise. Passionate about delivering strategic insights, driving operational excellence, and contributing growth in a dynamic environment.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Manager, Business Development
American Express
11.2022 - 06.2024
- Managed a diverse portfolio of commercial clients across various industries, demonstrating adaptability and versatility in addressing distinct financial requirements.
- Collaborated with C-level executives and stakeholders to develop long-term financial plans.
- Closed high-value deals with key stakeholders, leveraging strong negotiation skills and persuasive communication techniques.
- Leveraged industry knowledge and market trends to identify potential challenges and recommend appropriate solutions for clients'' unique needs.
- Streamlined sales processes, improving overall efficiency and reducing time spent on administrative tasks.
Monetary Operations Leader
American Express
03.2022 - 11.2022
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Championed the adoption of data-driven decision-making practices within the organization, promoting greater accuracy in forecasting trends and making strategic decisions.
- Collaborated with stakeholders to define operational goals, aligning them with company objectives.
- Managed daily banking operations, ensuring compliance with federal regulations and internal policies.
VP - Retail Banking Manager
BMO Harris Bank
9 2019 - 9 2021
- Delivered consistent revenue growth through effective sales strategies, promoting banking products and services tailored to client needs.
- Increased customer satisfaction by implementing efficient banking processes and providing exceptional service.
- Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
VP - Regional Banking Branch Manager
Wells Fargo Bank
11.2017 - 09.2019
- Delivered consistent revenue growth through effective sales strategies, promoting banking products and services tailored to client needs.
- Increased customer satisfaction by implementing efficient banking processes and providing exceptional service.
- Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Service Manager
Wells Fargo Bank
10.2015 - 11.2017
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Implemented effective sales strategies to increase product offerings and drive revenue growth.
- Collaborated with bank manager on scheduling, hiring decisions and monthly audits.
- Assisted with complex transactions using overrides and functions requiring additional authorization levels.
- Observed, coached and developed tellers in support of reaching performance objectives.
Teller/Personal Banker
Wells Fargo Bank
11.2012 - 10.2015
- Processed customer transactions promptly, minimizing wait times.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Cross-sold bank products and services to meet customer needs and provide options.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
Education
High School Diploma -
Marana High School
Marana, AZ 08.2008 - 05.2012
Skills
CRM proficiency
Product and service knowledge
Verbal and written communication
Operational Excellence
Credit analysis
Portfolio Management
Prioritizing and Planning
Team Building Leadership
Timeline
Manager, Business Development
American Express
11.2022 - 06.2024
Monetary Operations Leader
American Express
03.2022 - 11.2022
VP - Regional Banking Branch Manager
Wells Fargo Bank
11.2017 - 09.2019
Service Manager
Wells Fargo Bank
10.2015 - 11.2017
Teller/Personal Banker
Wells Fargo Bank
11.2012 - 10.2015
High School Diploma -
Marana High School
08.2008 - 05.2012
VP - Retail Banking Manager
BMO Harris Bank
9 2019 - 9 2021
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