Brenteona Leake
Terrell,TX
Summary
Adept at enhancing customer experiences and driving sales, I leveraged exceptional communication and multitasking skills at Chili's Restaurant to significantly improve guest satisfaction. My proactive approach and detail-oriented nature, coupled with a knack for efficient dining room management, have consistently contributed to team success and operational efficiency.
Proactive Host with distinct knowledge of streamlining services through updated and reorganized systems. Expert in customer service with training in team management. Friendly and reliable individual excited to take initiative and provide excellent work.
Energetic and personable with natural ability to create welcoming environments and foster positive guest experiences. Possesses strong communication and organizational skills essential for coordinating reservations and managing guest interactions. Committed to providing exceptional service and contributing to seamless and enjoyable atmosphere. I've always considered myself a fast leaner and worker.
Overview
3
3
years of professional experience
Work History
Host
Chili's Restaurant
05.2023 - 09.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Monitored seating area and checked restrooms regularly to keep spotless.
Door-to-Door Sales Representative
Chill Bros
02.2023 - 04.2023
- Increased sales by establishing rapport with potential customers and delivering tailored product presentations.
- Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
- Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.
- Established trust with potential clients using transparent communication methods and honest assessments of their requirements.
Cashier
Burger King
08.2022 - 12.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Cashier/Stocker
Brookshire Grocery
05.2022 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
Cashier
Wingsnob
01.2021 - 05.2021
- Greeted customers entering store and responded promptly to customer needs.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Set up new sales displays each week with fresh merchandise.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Processed refunds and exchanges in accordance with company policy.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Operated cash register to record transactions accurately and efficiently.
Education
GED -
North Forney High School
Forney, TX04-2025
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Adaptable to change
- Detail-oriented
- Professional appearance
- Exceptional communication
- Telephone reception
- Reservations
- Table assignment coordination
- Seating arrangements
- Dining room management
- Verbal and written communication
- Customer engagement
- Task prioritization
- Guest feedback
- Menu rotation
- Greeting guests
- Cleaning and sanitation
- Phone etiquette
- Food running
- Table bussing
- Guest seating
- Safe food handling
- Restroom servicing
- Food safety
- Positive and professional
- Flexible and adaptable
- Price memorization
Languages
Korean
Limited Working
Timeline
Host
Chili's Restaurant
05.2023 - 09.2023
Door-to-Door Sales Representative
Chill Bros
02.2023 - 04.2023
Cashier
Burger King
08.2022 - 12.2022
Cashier/Stocker
Brookshire Grocery
05.2022 - 08.2022
Cashier
Wingsnob
01.2021 - 05.2021
GED -
North Forney High School
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