Brentley Broussard
Broussard
Summary
Dynamic and strategy-driven business development leader with a proven ability to design, implement, and scale organizational processes that improve community engagement, operational efficiency, and service delivery. Experienced in building cross-functional teams, developing stakeholder relationships, and implementing new technologies to streamline workflows. Recognized for improving service outcomes, establishing high-performing systems, and leading initiatives that support long-term organizational growth. Seeking to transition executive-level skills into Parks & Recreation leadership to enhance community programs, strengthen public partnerships, and elevate recreation services for the citizens of Lafayette Parish.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Business Development Executive, PMP
System Services
10.2025 - Current
- Lead business development strategy and operations while managing a portfolio exceeding $27 million in annual revenue, ensuring sustained growth and long-term client partnerships.
- Designed, implemented, and scaled organizational processes that improved operational efficiency, community engagement, and overall service delivery across multiple business units.
- Built and supported cross-functional teams by fostering collaboration, strengthening stakeholder relationships, and introducing workflow optimizations that enhanced performance.
- Championed the adoption of new technologies, including CRM enhancements, to streamline processes, improve data accuracy, and support high-performing systems aligned with organizational growth objectives.
Media Consultant
Cox Media
11.2023 - 09.2025
- Managed a book of 18 commercial clients, developing data-driven advertising strategies that improved brand visibility and increased year-over-year revenue performance.
- Created integrated marketing plans using digital, linear, and targeted media solutions to maximize audience reach and campaign effectiveness.
- Partnered directly with BREC to support community-facing marketing initiatives, gaining hands-on experience collaborating with a government parks and recreation agency.
- Led campaign lifecycle management-from strategy and creative coordination to performance analysis-ensuring optimized results and strong client satisfaction.
Mortgage Loan Officer
Capital Federal Credit Union
01.2021 - 12.2024
- Guided members through the full mortgage process by assessing financial needs, recommending appropriate loan products, and ensuring compliance with lending policies and regulatory requirements.
- Managed accurate loan applications and documentation, coordinating with underwriting and processing teams to expedite approvals and improve turnaround times.
- Delivered high-quality member service through proactive communication, regular status updates, and clear explanation of loan terms, resulting in increased satisfaction and repeat business.
- Identified opportunities to strengthen lending operations by resolving application issues early, improving documentation accuracy, and supporting cross-functional teamwork.
Claims Supervisor
247 Adjuster Resource
01.2021 - 11.2023
- Supervised daily claims operations by providing guidance to adjusters, ensuring accurate investigations, policy compliance, and timely resolution of auto and property claims.
- Led onboarding and training programs for newly hired adjusters, developing standardized procedures that improved accuracy, efficiency, and overall team performance.
- Managed and resolved high-complexity or escalated claims, using advanced judgment, policy interpretation, and negotiation skills to achieve fair and timely settlements.
- Monitored team performance, delivered coaching and feedback, and implemented process improvements that strengthened service quality and enhanced the customer experience.
Maintenance Clerk
Compass Minerals
01.2013 - 12.2020
- Fostered a culture of continuous improvement by encouraging feedback from maintenance team members, leading to the implementation of process enhancements that improved overall efficiency.
- Ensured efficient workflow by coordinating with maintenance technicians on job assignments and schedules.
- Contributed to cost savings initiatives by researching alternative suppliers for parts procurement without compromising quality.
- Promoted equipment longevity by overseeing routine inspections, calibration, and testing procedures.
Education
Project Management -
Project Management Institute
01-2023
Business Management -
Southern University And A&M College
05.2003
Skills
- Workflow optimization
- CRM integration
- Sales leadership development
- Teamwork and collaboration
- Leadership expertise
- Problem-solving
- Leadership and vision
- Time management
- Multitasking
- Reliability
- Decision-making
- Relationship building
- Project Management
- Negotiation
- Microsoft Office
- Team leadership
Certification
- Project Management Professional
- NCN-A Certified Negotiator Associate
Affiliations
- National Society of Black Engineers
- Gulf Coast Industrial Group
Timeline
Business Development Executive, PMP
System Services
10.2025 - Current
Media Consultant
Cox Media
11.2023 - 09.2025
Mortgage Loan Officer
Capital Federal Credit Union
01.2021 - 12.2024
Claims Supervisor
247 Adjuster Resource
01.2021 - 11.2023
Maintenance Clerk
Compass Minerals
01.2013 - 12.2020
Business Management -
Southern University And A&M College
Project Management -
Project Management Institute