Brently Giles
Summary
Dynamic and results-driven professional with extensive experience in the insurance sector, recognized for consistently exceeding sales targets and fostering strong customer relationships. Proven ability to deliver exceptional customer service while leveraging technology to enhance operational efficiency and implement innovative sales strategies. Committed to utilizing a comprehensive understanding of industry practices to drive growth and create lasting value in a new role. Eager to contribute expertise and passion for excellence to a forward-thinking organization.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Customer Experience Agent
Peachy Allstate
06.2025 - Current
- Enhanced customer satisfaction by resolving inquiries efficiently and effectively.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Documented customer interactions in internal database to maintain customer service history details.
- Investigated customer complaints and escalated issues to address critical requests.
- Leveraged excellent listening skills to understand each customer''s unique situation, resulting in tailored recommendations that met their specific needs.
- Actively participated in team meetings, sharing ideas and suggestions for process improvements that enhanced service quality and efficiency.
- Maintained key performance indicators and acceptable performance levels to support assigned customer base.
- Enhanced customer satisfaction by addressing and resolving inquiries promptly and professionally.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
Commercial Insurance Agent
Gild Insurance Agency
06.2024 - 06.2025
- Maintained detailed records of transactions, renewals and cancellations in accordance with company policy.
- Collected information regarding client's business operations to properly underwrite and price policies.
- Reviewed applications for accuracy prior to submitting them to underwriters for review and approval.
- Developed expertise in commercial insurance policies, including property and casualty coverage.
- Analyzed data from various sources to accurately assess risk exposures of potential customers.
- Averaged 2 policies a day and or minimum 10k annual premium per week specializing in micro business policies
- Provided comprehensive customer service to ensure clients' satisfaction with products and services.
- Cultivated strong client relationships through proactive communication and regular policy reviews.
- Developed tailored insurance solutions for diverse commercial clients, enhancing coverage and risk management.
Commercial Insurance Agent
Palmetto Insurance
10.2023 - 05.2024
- Maintained detailed records of transactions, renewals and cancellations in accordance with company policy.
- Cultivated strong relationships with existing clients through regular follow-up communication.
- Provided comprehensive customer service to ensure clients' satisfaction with products and services.
- Evaluated customer portfolios on an ongoing basis to identify changes that may affect insurance coverages.
- Developed expertise in commercial insurance policies, including property and casualty coverage.
- Responded promptly to all inquiries from clients regarding changes or updates in their policies or accounts.
Field Insurance Agent
Comparion Insurance
03.2022 - 09.2023
- Demonstrated excellent communication skills when discussing insurance policies with customers to ensure they were fully informed of their coverage options.
- Used company software to analyze customer coverage needs, write quotes, and issue policies.
- Built and maintained relationships with clients to support satisfaction.
- Interpreted insurance policies and explained coverage to clients.
- Analyzed clients' current insurance policies and suggested additions or other changes.
- Contacted prospective and current clients via telephone to provide quote and policy information.
- Explained features, advantages and disadvantages of various policies to promote sale of insurance plans.
- Met or exceeded company monthly goals for production
- National qualifier for summer life insurance contest (14k premium against qualifying goal of 8K premium)
Insurance Agent
Renea Rowland Agency
02.2020 - 03.2022
- Demonstrated excellent communication skills when discussing insurance policies with customers to ensure they were fully informed of their coverage options.
- Used company software to analyze customer coverage needs, write quotes, and issue policies.
- Built and maintained relationships with clients to support satisfaction.
- Interpreted insurance policies and explained coverage to clients.
- Developed strong customer service skills while working as an Insurance Agent, including problem resolution and conflict management.
- Explained features, advantages and disadvantages of various policies to promote sale of insurance plans.
- Maintained highest weekly premium over 3 offices
- Acquired knowledge of various types of insurance products, such as life, health, property, casualty and auto insurance.
Insurance Agent/ Office Manager
Joe Hayden Allstate
04.2012 - 02.2020
- Demonstrated excellent communication skills when discussing insurance policies with customers to ensure they were fully informed of their coverage options.
- Used company software to analyze customer coverage needs, write quotes, and issue policies.
- Built and maintained relationships with clients to support satisfaction.
- Interpreted insurance policies and explained coverage to clients.
- Analyzed clients' current insurance policies and suggested additions or other changes.
- Explained features, advantages and disadvantages of various policies to promote sale of insurance plans.
- Accurately processed payments from customers for policy premiums and other fees associated with the policy.
- Customized insurance programs to suit individual customer needs.
- Acquired knowledge of various types of insurance products, such as life, health, property, casualty and auto insurance.
- Maintained current understanding of changing regulations related to the industry by regularly reading industry publications and attending seminars.
- Conducted regular reviews of customer accounts to identify any discrepancies or areas requiring additional attention.
- Managed high-volume caseload proficiently with new business sales and renewals.
Store Manager
MVP Wireless
03.2010 - 03.2012
- Provided leadership and motivation to team members to increase productivity and efficiency within the store.
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
- Interviewed and hired prospective employees according to team needs.
- Solved problems and resolved conflicts for team members and customers.
- Oversaw day-to-day store operations to foster efficient and profitable operations.
- Mentored new employees on store policies and procedures while providing guidance and support in their roles.
- Created weekly work schedules to meet staffing needs while controlling labor costs.
- Addressed employee issues, performed corrective actions, and terminated employment when necessary.
- Monitored customer service levels and implemented necessary changes to improve customer satisfaction.
Assistant Store Manager
T-Mobile
08.2008 - 02.2010
- Resolved customer complaints efficiently while maintaining excellent customer service.
- Assisted customers with product selection, pricing, payment options and returns and exchanges.
- Managed all customer inquiries and complaints in a professional and timely manner.
- Built employee knowledge with training and mentoring.
- Maintained organized store environment for customer and employee health and safety.
- Assisted with training staff on all internal operational functions.
- Coached employees on customer service and selling techniques.
- Performed regular audits of merchandise displays and stock levels.
- Directed employee tasks and time management, improving customer experiences.
- Demonstrated ability to manage and motivate staff to achieve sales targets.
Insurance Agent
Bankers Life & Casualty
08.2007 - 08.2008
- Demonstrated excellent communication skills when discussing insurance policies with customers to ensure they were fully informed of their coverage options.
- Used company software to analyze customer coverage needs, write quotes, and issue policies.
- Built and maintained relationships with clients to support satisfaction.
- Interpreted insurance policies and explained coverage to clients.
- Contacted prospective and current clients via telephone to provide quote and policy information.
Insurance Agent
Kenneth Rhodes Agency
03.2005 - 08.2007
- Demonstrated excellent communication skills when discussing insurance policies with customers to ensure they were fully informed of their coverage options.
- Used company software to analyze customer coverage needs, write quotes, and issue policies.
- Built and maintained relationships with clients to support satisfaction.
- Developed strong customer service skills while working as an Insurance Agent, including problem resolution and conflict management.
- Analyzed clients' current insurance policies and suggested additions or other changes.
- Contacted prospective and current clients via telephone to provide quote and policy information.
- Explained features, advantages and disadvantages of various policies to promote sale of insurance plans.
Outside Sales Representative
Sentry Insurance Company
03.2004 - 11.2004
- Generated new business opportunities through cold-calling, networking and referrals.
- Planned and organized routes within territory to maximize efficiency and time in field.
- Increased sales with existing accounts by upselling and introducing new products.
- Coordinated customer visits and sales presentations to promote new products.
Insurance Agent
Kenneth Rhodes Agency
03.2002 - 03.2004
- Demonstrated excellent communication skills when discussing insurance policies with customers to ensure they were fully informed of their coverage options.
- Used company software to analyze customer coverage needs, write quotes, and issue policies.
- Built and maintained relationships with clients to support satisfaction.
- Developed strong customer service skills while working as an Insurance Agent, including problem resolution and conflict management.
- Analyzed clients' current insurance policies and suggested additions or other changes.
- Contacted prospective and current clients via telephone to provide quote and policy information.
- Explained features, advantages and disadvantages of various policies to promote sale of insurance plans.
Skills
- Underwriting
- Policy analysis
- Financial acumen
- Teamwork and collaboration
- Customer service
- Multitasking
- Problem-solving
- Attention to detail
- Excellent communication
- Customer follow-up
- Team leadership
- Time management abilities
- Quotes and sales
- Customer engagement
- Upselling
- Complaint handling
Certification
- LAH License
- P&C License
Timeline
Customer Experience Agent
Peachy Allstate
06.2025 - Current
Commercial Insurance Agent
Gild Insurance Agency
06.2024 - 06.2025
Commercial Insurance Agent
Palmetto Insurance
10.2023 - 05.2024
Field Insurance Agent
Comparion Insurance
03.2022 - 09.2023
Insurance Agent
Renea Rowland Agency
02.2020 - 03.2022
Insurance Agent/ Office Manager
Joe Hayden Allstate
04.2012 - 02.2020
Store Manager
MVP Wireless
03.2010 - 03.2012
Assistant Store Manager
T-Mobile
08.2008 - 02.2010
Insurance Agent
Bankers Life & Casualty
08.2007 - 08.2008
Insurance Agent
Kenneth Rhodes Agency
03.2005 - 08.2007
Outside Sales Representative
Sentry Insurance Company
03.2004 - 11.2004
Insurance Agent
Kenneth Rhodes Agency
03.2002 - 03.2004
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