Brenton Daily

• Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
• Collaborated with other departments to address recurring customer concerns, improving overall service quality.
• Ensure that appropriate records are maintained and required reports are prepared
• Monitor cash intake and deposit records, increasing accuracy and reducing discrepancies
• Account Management via care credit
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Oversee a Customer Service Team
• Take over the phone payments.

• Provided accurate information about promotions, customer
programs and products, helping drive high customer retention.
• Liaised with sales, marketing and management teams to
develop solutions and accomplish shared objectives.
• Fielded customer questions regarding available merchandise,
sales, current prices and upcoming company changes.
• Answered calls, emails and faxes per day, addressing
customer inquiries, solving problems and providing product
information.

• Managed customer relations on ongoing basis to maximize customer retention.
• Delivered exceptional after-sales support by maintaining regular contact with clients, ensuring their continued satisfaction with purchased products or services.

• Maintained cleanliness and organization of front desk area.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Verified Insurance Eligibility
• Collect Copayment/ Deductible
• Checked students into care center
• AR follow up