Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brenton Drake

Lincoln,NE

Summary

An enthusiastic, success driven retail manager with 7+ years of operational and sales experience with a track record of consistent results in a fast paced retail environment. Qualifications include P&L management, expert product knowledge, development of talent and leadership skills, problem solving, and inventory control. Fantastic communicator, as well as adapting to the always changing world of technology.

Overview

7
7
years of professional experience

Work History

Specialty Sales Team Lead

Target
04.2023 - Current
  • Trained, coached, and mentored new team members for maximum performance.
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
  • Performed inventory control procedures to manage stock.
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Processed and stocked merchandise in accordance with store standards.
  • Reorganized back rooms for efficiency and ease of finding important product for the fulfillment team members.

Assistant Store Manager

Best Buy
01.2023 - 04.2023
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Worked through a store closing process and maintained world class customer service up until close date.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Retail Supervisor

Best Buy
07.2022 - 01.2023
  • Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
  • Coordinated merchandising displays, signage and sales enablement.
  • Monitored cashiers' work and balanced registers to maintain strong financial controls.
  • Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
  • Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
  • Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Consistently finished top of market in online order pick time and percentage, as well as coming in below shrink barometer with emphasis on truck unloading procedure and accuracy.

Delivery Experience Agent

Best Buy
07.2021 - 07.2022
  • Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
  • Delivered and installed major appliances and TV's within a given time frame for customer satisfaction.
  • Coached and trained new cadets on best practices loading the vehicle before the route and in clients homes.
  • Constant communication with clients on delays, damages in shipping, and aided with the return/exchange process to help make light in a difficult situation.
  • Gave a thorough and accurate demo of new product for clients to ensure 100% satisfaction with product before leaving the residence.
  • Covered the Lincoln delivery teams for questions and help when manager was out of office for any reason.

Sony Experience Expert

Best Buy
09.2018 - 07.2021
  • Maintained company expectation of merchandising while individualizing product experience to best suit the customer base in our store. This involved strategic planning, process of elimination and self-guided skill building learning each products set up and restore process along the way.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items. - Educated a wide variety of customers on a day to day basis. Both those who owned and already used the brand, as well as enhanced the experience for first-time buyers.
  • Engaged in friendly conversation with customer to better uncover individual needs. Was the face of the brand for clients, educating them along the way.
  • Used process of elimination to ensure our customers were leaving with the best solutio that best fit their needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Trained other sales advisors the "Why" of Sony to help with product knowledge and being able to speak to the brand when I am busy/not in the store.
  • Exceeded targeted metrics for Top 10 placement in company, gaining recognition from the VP of Sony.

Sales Advisor

Best Buy
09.2016 - 09.2018
  • Increased sales by offering advice on purchases and promoting additional products.
  • Listened to customer details and offered matching solutions to meet wide range of requirements.
  • Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
  • Demonstrated features, answered questions and offered solutions.
  • Consistently lead store in targeted metrics, gaining District recognition for Sales and Membership totals.
  • Peer coached other advisors in the moment as well as planned coaching targeting customer experience and complete customer satisfaction.

Education

No Degree - Business Administration And Management

Wichita State University
Wichita, KS

High School Diploma -

Lyons High School
Lyons, KS
05.2011

Skills

  • Motivational Leadership
  • Business Growth Initiatives
  • Inventory Tracking and Management
  • Improve Performance
  • Strategic Merchandising
  • Staff Management
  • Sales Expertise
  • Microsoft Office Suite
  • Goals and Performance
  • Teamwork and Collaboration
  • Communication
  • Problem Solving

Timeline

Specialty Sales Team Lead

Target
04.2023 - Current

Assistant Store Manager

Best Buy
01.2023 - 04.2023

Retail Supervisor

Best Buy
07.2022 - 01.2023

Delivery Experience Agent

Best Buy
07.2021 - 07.2022

Sony Experience Expert

Best Buy
09.2018 - 07.2021

Sales Advisor

Best Buy
09.2016 - 09.2018

No Degree - Business Administration And Management

Wichita State University

High School Diploma -

Lyons High School

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Brenton Drake