BRENTON GOMES
Irving,TX
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Friendly and reliable [Job Title] offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative and Cashier
Kroger
06.2020 - 08.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
Sales Merchandiser & Cashier
7-eleven
09.2020 - 03.2022
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Inspected merchandise for quality and arranged proper display location on floor.
- Updated pricing and signage to complete product displays and educate customers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
Cell Phone Tester (QC)
FedEx Supply Chain
04.2022 - 12.2022
- Test and data-wipe cell phones.
- Communicated with production team members about quality issues.
- Inspect and determine cosmetic grade for each asset
- Trained other workers in inspection and testing procedures.
- Perform data-entry within inventory management system.
- Maintain inventory accuracy and a high level of attention to detail at all times.
- Keep a clean and safe workspace and optimize process efficiencies.
- Communicate and cooperate with supervisors and coworkers.
- Follow quality control standards and comply with procedures, rules and regulations.
- Complete diligent reporting of IT assets into computer system.
Retail Sales Consultant
AT&T Authorized Retailor (Portables)
09.2023 - Current
- Develop customized consumer and business technology solutions.
- Provide concierge-level service.
- Master the art of sales.
- Expand your knowledge of mobile technologies.
- Receive Inventors and do blind Count before opening the store.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Trained new employees on store policies, procedures, and best practices for superior customer service.
- Participated in promotional events to engage potential customers and showcase store offerings.
- Analyzed sales data to optimize strategies for reaching target demographics more effectively.
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided constructive feedback on product selection based on customer preferences which led to higher overall satisfaction rates among clientele.
- Contributed to improving team performance by sharing best practices in sales techniques during team meetings.
- Increased average transaction value through strategic cross-selling of complementary products.
- Developed strong relationships with clients, leading to repeat business and increased referrals.
- Greeted customers and helped with product questions, selections, and purchases.
- Greeted customers and provided outstanding customer service.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Improved marketing to attract new customers and promote business.
- Accomplished multiple tasks within established timeframes.
- Post End of day report to the higher management group before closing the Register.
Education
High School Diploma -
Saint Placid's High School And Collage
Chittagong, Bangladesh02.2019
Skills
- Computer Knowledge MS Word, MS Excel
- Website Browsing Internet Communications
- Email Corresponding & Commercial correspondence
- Safety Methods
- Customer Needs Assessments
- Customer Interaction
- Cash Management
- Cash Register Systems
- Cash Drawer Management
- Customer Relationships
Basketball, Football Soccer & Indoor Games
When i was in my school i used to play Basketball and Football in my school Field and now whenever i get a chance i play PC games in my Leisure time. Thanks
Languages
Bengali
Full Professional
English
Full Professional
Hindi
Professional Working
Urdu
Professional Working
Timeline
Retail Sales Consultant
AT&T Authorized Retailor (Portables)
09.2023 - Current
Cell Phone Tester (QC)
FedEx Supply Chain
04.2022 - 12.2022
Sales Merchandiser & Cashier
7-eleven
09.2020 - 03.2022
Customer Service Representative and Cashier
Kroger
06.2020 - 08.2020
High School Diploma -
Saint Placid's High School And Collage
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