I observed the Assistant Director of IT to analyze how to respond to incidents and how to deal with them.
Assisted in monitoring network security systems for potential threats.
Participated in team meetings to discuss ongoing security projects.
Researched emerging trends in cybersecurity threats, risks, and countermeasures.
IT Help Desk Technician
Southern Arkansas University
Magnolia, AR
05.2025 - 07.2025
Troubleshoot technical issues by analyzing support tickets and dealing with them in a proper manner
Provided assistance to students with mobile device setup and configuration with our Duo Multi-Factor Authentication setup on their mobile devices
Collaborated with team members to resolve complex technical problems.
Education
Master of Science - Cyber Security
Southern Arkansas University
Magnolia, AR
12-2025
Bachelor of Science - Computer Science
Southern Arkansas University
Magnolia, AR
05-2024
Skills
Incident response
Risk assessment
SIEM
Vulnerability assessment
Security compliance
Troubleshooting
Juniper
Crowdstrike
Wireshark
Red canary
Nessus
HALO ITSM
Projects
Incident Response & Disaster Recovery Planning
Supported the development and revision of Incident Response and Disaster Recovery policies to strengthen the university’s overall cybersecurity posture.
Collaborated with IT department staff to review policies and conduct tabletop incident response exercises.
Documented meeting discussions, captured action items, and took detailed notes during exercises to support policy improvement.
Revised legacy policies to improve clarity, effectiveness, and alignment with current security best practices.
Contributed insights during tabletop scenarios to help identify gaps and improve response workflows.
Juniper SRX Firewall Deployment
Assisted the Assistant Director of IT in planning and deploying Juniper SRX firewalls to secure campus network infrastructure.
Conducted in-depth research on Juniper firewall architecture, configuration, and security features.
Performed hands-on testing in an isolated virtualized lab environment (VMs) to validate firewall configurations before deployment.
Gained practical experience with network security concepts including traffic filtering, access control, and firewall policy testing.