Brenton Hedges
Charlotte,NC
Summary
Hardworking employee with customer service, multitasking, sales and management experience. Devoted to gaining experience and mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Fitter
The Good Feet Store
Charlotte, NC
08.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Customer Service Representative
State Farm
Davidson, NC
04.2023 - 08.2023
- Demonstrate excellent communication skills in resolving product and consumer complaints.
- Escalate customer concerns, issues and requirements to supervisors for immediate rectification.
- Field customer complaints and queries, fast-tracking for problem resolution.
- Inform customers about billing procedures, processed payments and provided payment option setup assistance.
- Assess client insurance needs and accurately input information into electronic systems.
- De-escalate problematic customer concerns, maintaining calm, friendly demeanor.
- Consult with customers to resolve service and billing issues.
- Answer inbound calls, chats and emails to facilitate customer service.
Facility Solutions Manager
City Wide Facility Solutions
Columbus, Ohio
07.2022 - 03.2023
- Resolved customer account and billing problems.
- Made targeted product and service recommendations based on customer needs.
- Mitigated obstacles efficiently to improve overall customer satisfaction ratings.
- Optimized operational productivity while collaborating with senior leadership to share and implement process improvements.
- Set up appointments for additional support.
- Streamlined processes in collaboration with department team members.
- Supported senior leadership in project completion, issue resolution, budget development and schedule management.
- Increased efficiency by analyzing employee performance and ensuring adherence to training processes.
- Spearheaded corrective action initiatives to resolve root causes.
General Manager
Petland
Chillocothe, Ohio
05.2019 - 07.2022
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Controlled regulatory risks by overseeing corporate compliance visits and adhering to protocol.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Designed sales and service strategies to improve revenue and retention.
- Trained, managed and motivated employees to promote professional skill development.
- Drove 300% improvement in one year profits through aggressive sales and team building/training.
Emergency Room Technician
Fairfield Medical Center
Lancaster, Ohio
08.2017 - 01.2019
- Responded to cardiac monitor alarms and other codes requiring immediate response.
- Safely transferred patients to wheelchair or stretchers for transportation to other departments.
- Applied and educated patients on orthopedic devices like crutch walking.
- Facilitated communication patients, visitors, nurses, physicians and other hospital personnel.
- Monitored diagnostic medical equipment to measure and observe various aspects of patient's health.
- Coordinated with nurses to assess and prepare patients for tests and medical procedures.
- Monitored patients' condition and reported changes in status or acuity to nurses.
- Assisted with CPR and airway clearing procedures during emergencies.
- Collected blood samples for lab analysis to diagnose disease or screen for health problems.
Education
High School Diploma -
Bloom-Carroll High School
Carroll, OH05.2014
Skills
- Customer Service Management
- Training & Team Management
- Records Organization and Management
- Cost Reduction
- Problem Anticipation and Resolution
- Sales Tracking
- Financial Statement Review
- Hiring and Onboarding
- Operations Oversight
- Employee Motivation
- Performance Improvements
- Business Leadership
- Performance Assessment
- Performance Evaluation and Monitoring
- Goal Setting
- Sales Team Development
- Staff Scheduling
- Process Improvements
- Project Coordination
- Conflict Resolution & Relationship Building
- Planning & Organizing
- Critical Thinking & Analytical Reasoning
- Training & Development
- Organizational Skills
Certification
- Property Insurance License - 2023
- Casualty Insurance License - 2023
- Life Insurance License - 2023
- Health Insurance License -2023
Timeline
Fitter
The Good Feet Store
08.2023 - Current
Customer Service Representative
State Farm
04.2023 - 08.2023
Facility Solutions Manager
City Wide Facility Solutions
07.2022 - 03.2023
General Manager
Petland
05.2019 - 07.2022
Emergency Room Technician
Fairfield Medical Center
08.2017 - 01.2019
High School Diploma -
Bloom-Carroll High School