Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brenton Hedges

Charlotte,NC

Summary

Hardworking employee with customer service, multitasking, sales and management experience. Devoted to gaining experience and mastering new skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Fitter

The Good Feet Store
Charlotte, NC
08.2023 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Customer Service Representative

State Farm
Davidson, NC
04.2023 - 08.2023
  • Demonstrate excellent communication skills in resolving product and consumer complaints.
  • Escalate customer concerns, issues and requirements to supervisors for immediate rectification.
  • Field customer complaints and queries, fast-tracking for problem resolution.
  • Inform customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assess client insurance needs and accurately input information into electronic systems.
  • De-escalate problematic customer concerns, maintaining calm, friendly demeanor.
  • Consult with customers to resolve service and billing issues.
  • Answer inbound calls, chats and emails to facilitate customer service.

Facility Solutions Manager

City Wide Facility Solutions
Columbus, Ohio
07.2022 - 03.2023
  • Resolved customer account and billing problems.
  • Made targeted product and service recommendations based on customer needs.
  • Mitigated obstacles efficiently to improve overall customer satisfaction ratings.
  • Optimized operational productivity while collaborating with senior leadership to share and implement process improvements.
  • Set up appointments for additional support.
  • Streamlined processes in collaboration with department team members.
  • Supported senior leadership in project completion, issue resolution, budget development and schedule management.
  • Increased efficiency by analyzing employee performance and ensuring adherence to training processes.
  • Spearheaded corrective action initiatives to resolve root causes.

General Manager

Petland
Chillocothe, Ohio
05.2019 - 07.2022
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Controlled regulatory risks by overseeing corporate compliance visits and adhering to protocol.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Designed sales and service strategies to improve revenue and retention.
  • Trained, managed and motivated employees to promote professional skill development.
  • Drove 300% improvement in one year profits through aggressive sales and team building/training.

Emergency Room Technician

Fairfield Medical Center
Lancaster, Ohio
08.2017 - 01.2019
  • Responded to cardiac monitor alarms and other codes requiring immediate response.
  • Safely transferred patients to wheelchair or stretchers for transportation to other departments.
  • Applied and educated patients on orthopedic devices like crutch walking.
  • Facilitated communication patients, visitors, nurses, physicians and other hospital personnel.
  • Monitored diagnostic medical equipment to measure and observe various aspects of patient's health.
  • Coordinated with nurses to assess and prepare patients for tests and medical procedures.
  • Monitored patients' condition and reported changes in status or acuity to nurses.
  • Assisted with CPR and airway clearing procedures during emergencies.
  • Collected blood samples for lab analysis to diagnose disease or screen for health problems.

Education

High School Diploma -

Bloom-Carroll High School
Carroll, OH
05.2014

Skills

  • Customer Service Management
  • Training & Team Management
  • Records Organization and Management
  • Cost Reduction
  • Problem Anticipation and Resolution
  • Sales Tracking
  • Financial Statement Review
  • Hiring and Onboarding
  • Operations Oversight
  • Employee Motivation
  • Performance Improvements
  • Business Leadership
  • Performance Assessment
  • Performance Evaluation and Monitoring
  • Goal Setting
  • Sales Team Development
  • Staff Scheduling
  • Process Improvements
  • Project Coordination
  • Conflict Resolution & Relationship Building
  • Planning & Organizing
  • Critical Thinking & Analytical Reasoning
  • Training & Development
  • Organizational Skills

Certification

  • Property Insurance License - 2023
  • Casualty Insurance License - 2023
  • Life Insurance License - 2023
  • Health Insurance License -2023

Timeline

Fitter

The Good Feet Store
08.2023 - Current

Customer Service Representative

State Farm
04.2023 - 08.2023

Facility Solutions Manager

City Wide Facility Solutions
07.2022 - 03.2023

General Manager

Petland
05.2019 - 07.2022

Emergency Room Technician

Fairfield Medical Center
08.2017 - 01.2019

High School Diploma -

Bloom-Carroll High School

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