Brenton Holmes
Katy,TX
Summary
Professional insurance claims specialist with substantial experience in evaluating, processing, and resolving claims efficiently. Strong focus on team collaboration and delivering results, adaptable to changing needs. Skilled in claims investigation, policy interpretation, and customer communication, with a dependable and flexible approach.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Desk Adjuster (Contract Inside/Remote)
Allcat Claims
San Antonio, TX
08.2024 - 06.2025
- Handled water, fire, burglary, and wind/hail claims in a hybrid position for Liberty Mutual
- Delivered exceptional customer service to policy holders, contractors, attorneys, local vendors, and Public Adjusters effectively to resolve claims
- Provided exceptional customer service to policyholders, contractors, attorneys, local vendors, and Public Adjusters to effectively resolve claims
- Investigated coverage loss and assessed repair practices across multiple states for catastrophe and daily claims
Property Desk Adjuster
Allcat Claims
08.2024 - 06.2025
- Handled wind and hail supplement claims for USAA in secure office environment
- Provided professional service to USAA members, ensuring a positive customer experience
- Reviewed USAA claims in Guidewire and CLR using Xactimate for estimating revisions
- Collaborated with SPA’s and management to resolve complex claim handling issues
- Met the targeted expectations for claim resolution
- Interacted with members of USAA in the professional standard set by the company to properly serve the members with a great customer service experience
Contract Desk Adjuster
Cross Country Adjusting
Houston, TX
12.2022 - 02.2024
- Worked remotely for the state of Florida to manage claims effectively.
- Led team response during Hurricane Idalia and Hurricane Ian for claims management.
- Delivered exceptional customer service while maintaining professionalism and courtesy throughout claim process
- Worked 100+ claims for property and commercial loss under file ownership provisions
- Surpassed performance goals for claim closures and payouts, contributing to team success
- Worked directly with policy holders, contractors, attorneys, and Public Adjusters effectively to resolve claims
- Investigated and assessed coverage loss, ensuring compliance with Florida state statutes
- Reviewed and revised cost estimates in Xactimate to ensure accuracy for the warranted repairs
- Managed claims assignments, ensuring timely response and accurate documentation.
- Evaluated loss details to determine coverage and appropriate resolutions.
Desk Adjuster (Inside/Remote)
Pilot Catastrophe Allstate
Dallas, TX
07.2021 - 01.2022
- Managed 100+ claims across multiple states impacted by wind, hail, and hurricanes, ensuring thorough assessment and timely resolution
- Evaluated claims using virtual assistants and photographs from inspectors and field adjusters to determine accurate damage assessments
- Analyzed claims through virtual assistants and photos submitted by inspectors and field adjusters
- Communicated proactively with customers throughout claim process, setting expectations, delivering critical information, and coordinating solutions with multiple parties
- Collaborated with policyholders to gather necessary documentation for claim assessment.
Outside Adjuster
Pilot Catastrophe Allstate
Houston, TX
02.2021 - 05.2021
- Worked remotely for Freeze Storm Yuri to manage claims
- Managed 30+ claims in the field, drafting accurate repair estimates for covered losses to facilitate timely resolutions
- Utilized advanced time management and attention to detail to reduce open claim duration and enhance customer satisfaction
- Exhibited advanced time management skills and attention to detail to minimize open claim duration
- Utilized Xactimate, the CPT system, and the ERL appointment setting to document/track daily activities
- Provided exceptional customer service to policy holders and contractors during on-site inspections, ensuring clear communication and understanding of the claims process
- Conducted thorough investigations to determine claim validity and coverage applicability.
- Evaluated and processed insurance claims for property damage in a timely manner.
Maison Insurance Desk Adjuster (Remote)
Pilot Catastrophe
Houston, TX
09.2020 - 01.2021
- Managed remote operations for Hurricane Laura and Delta relief efforts in Louisiana.
- Managed 70+ property damage claims and assessed 100 additional living expense requests
- Led Additional Living Expenses team to manage claims effectively.
- Lead a team of 4 adjusters to work efficiently towards settling claims in a timely manner
- Surpassed performance targets for claim closures and payouts
- Reviewed and revised cost estimates in Xactimate 28 to ensure accuracy
- Mentored and trained junior adjusters on claims processing procedures
- Investigated claims to determine coverage eligibility and assess damages effectively.
Claim Examiner (Remote)
ClaimCor Solutions
Houston, TX
04.2019 - 07.2020
- This was a remote position examining claims across the country
- Investigated claims' origin and cause by contacting appropriate parties to gather necessary information
- Identified fraud indicators and reported instances to designated personnel for prompt follow-up
- Prepared claim status reports for upper management to ensure timely progression of claims towards closure
- Demonstrated thorough knowledge of insurance policies and practices during the review of adjusters’ final reports
Education
Bachelor of Science - Sports Administration
Louisiana State University (LSU)
Baton Rouge, LA12-2011
Skills
- Microsoft Office Suites (PowerPoint, Word, Excel, Teams)
- Xactimate and Symbility
- 15 years of customer service experience in a variety of fields
- Investigation and Negotiation Skills
- Organizational skills
- Experience with Public Adjusters
- Construction Background in estimating and labor
- Vast understanding of insurance policies, state requirements, and updated codes for construction
- Coverage verification
- Claims analysis
- Claims Management
- Policy interpretation
- Property damage assessment
- Subrogation
- Claim settlement
- Reserve setting
Certification
Texas All-Lines Adjuster License — Dec. 2018, Xactimate Mastery Training — Dec. 2018, Fundamentals of Adjusting Training — Dec. 2018
Timeline
Property Desk Adjuster
Allcat Claims
08.2024 - 06.2025
Desk Adjuster (Contract Inside/Remote)
Allcat Claims
08.2024 - 06.2025
Contract Desk Adjuster
Cross Country Adjusting
12.2022 - 02.2024
Desk Adjuster (Inside/Remote)
Pilot Catastrophe Allstate
07.2021 - 01.2022
Outside Adjuster
Pilot Catastrophe Allstate
02.2021 - 05.2021
Maison Insurance Desk Adjuster (Remote)
Pilot Catastrophe
09.2020 - 01.2021
Claim Examiner (Remote)
ClaimCor Solutions
04.2019 - 07.2020
Bachelor of Science - Sports Administration
Louisiana State University (LSU)