Brenton Jones
Stanley,NC
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Cut Fruit/Fresh Produce Associate
Publix
02.2024 - 03.2025
- Ensured accurate pricing information by routinely verifying price tags against electronic systems or printed materials.
- Enhanced teamwork within the department by actively participating in staff meetings, offering constructive feedback, and supporting colleagues during peak periods or absences.
- Assisted in training new Fresh Produce Associates on proper handling techniques, safety protocols, and company-specific procedures.
- Upheld strict sanitation standards by regularly cleaning shelves, bins, and display areas in the fresh produce department.
- Implemented proper rotation procedures to minimize waste, ensuring freshness and optimal taste for consumers.
Shipt Shopper
Shipt
03.2021 - 01.2024
- Increased repeat business by providing exceptional customer service and addressing any concerns promptly.
- Ensured safe transportation of perishable items by properly storing them during transit, resulting in decreased spoilage and increased customer satisfaction.
- Streamlined order processing for faster delivery times by effectively prioritizing tasks.
- Educated potential customers about the benefits of using Shipt services during informal interactions in stores or when making deliveries.
- Demonstrated attention to detail when selecting products, resulting in fewer returns and higher customer satisfaction.
- Managed challenging situations calmly and professionally, resolving issues to maintain strong customer relations.
Armed Security Officer
G4S Secure Solutions
10.2019 - 02.2020
- Responded quickly to incidents and assessed active situations for security concerns.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
- Made sure only qualified individuals who had proper identification were allowed onto train yard premises
- Demonstrated sound judgment under pressure when making critical decisions regarding site safety and threat mitigation measures.
- Assessed evolving security threats and trends, proactively adjusting patrol patterns and strategies to maintain a safe environment.
- Maintained physical fitness to perform physically demanding job tasks.
Warehouse Worker
Target Distribution Center
05.2018 - 10.2018
- Kept work areas clean and neat.
- Read and followed standard operating procedures.
- Manually transported warehouse materials weighing up to 100 pounds and maintained stamina while standing, sitting, bending and walking for extended periods of time.
- Practiced defensive driving when operating company vehicles and heavy equipment.
- Lifted warehouse materials up to 100 lbs.
- Picked products for specific routes according to pick sheets.
- Tracked time spent on assignments each day for productivity reporting.
- Estimated weights, heights and centers of balance to make precise placements.
- Picked up incoming stock and delivered materials to designated locations.
Pizza Delivery
Pizza Hut
12.2017 - 03.2018
- Placed special merchandise orders for customers.
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
- Maintained cleanliness and presentation of stock room and production floor.
- Processed cash and credit payments rapidly and accurately.
- Provided an elevated customer experience to generate a loyal clientèle.
- Recommended alternative items if product was out of stock.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Answered customer questions about product availability and shipment times.
- Cleaned and organized the store, including the checkout desk and displays.
- Greeted customers in a timely fashion, while quickly determining their needs.
- Worked night and weekend shifts during holiday season, all while maintaining a full academic workload.
- Verified that all customers received receipts for their purchases.
- Worked effectively in fast-paced environments.
- Assisted customers with food selection, inquiries and order customization requests.
- Preserved a perfect attendance record for all months.
Customer Service Associate
Lowes Home Improvement
05.2016 - 08.2017
- This was a seasonal job the I worked while on summer break from college. Starting May 2016- Aug. 2016 then rehired for May 2017- Aug. 2017
- Earned a Forklift Certification while under their employ.
- Adhered to all company policies procedures and safety standards.
- Exhibited exceptional customer service at all times, including addressing customer inquiries and ensuring resolution.
- Delivered exceptional customer service through acknowledgement, communication and commitment to quality.
- Responded resourcefully to customer requests and concerns.
- Created an inviting environment for customers by maintaining store organization and cleanliness.
- Executed multiple projects efficiently, including l oading products into customer vehicles and pulling items of heavy weight from stockroom to bring to store floor.
- Operated a POS system to itemize and complete customer purchases.
- Greeted customers in a timely fashion, while quickly determining their needs.
- Routinely answered customer questions regarding merchandise and pricing.
- Educated customers about the brand to incite excitement about the company's mission and values.
- Processed cash and credit payments rapidly and accurately.
- Organized store merchandise racks by size, style and color to promote visually appealing environment.
- Identified potential shoplifters and alerted management.
- Welcomed customers into the store and helped them locate items.
- Worked night and weekend shifts during holiday season, any hours requested of me.
Customer Service Associate
Dunkin' Donuts
08.2015 - 04.2017
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Created an inviting environment for customers by maintaining store organization and cleanliness.
- This job was a seasonal job that I maintained while at the University of Mount Union in Alliance, OH
- I worked Aug. 2015- April 2016 then was rehired for Aug. 2016 - April 2017
- Delivered exceptional customer service through acknowledgement, communication and commitment to quality.
- Responded resourcefully to customer requests and concerns.
- Adhered to all company policies procedures and safety standards.
- Assisted customers with food selection, inquiries and order customization requests.
- Stocked and replenished merchandise according to store merchandising layouts.
- Maintained cleanliness and presentation of stock room and production floor.
- Recommended alternative items if product was out of stock.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Host/Busser
Sagebrush Steak House
04.2013 - 08.2014
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Continually monitored dining rooms for seating availability, service, safety and well-being of guests.
- Consistently kept kitchen areas clean and free of debris and water.
- Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
- Pleasantly greeted guests and offered to take drink orders while they familiarized themselves with the menu.
- Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens.
- Wiped down kitchen surfaces with fresh cloths, hot water and company-approved cleaning products to prevent food borne illness.
- Proactively prepared for large parties and reservations, anticipating planning and staffing needs.
- Routinely cleaned work areas, glassware and silverware throughout each shift.
- Set dining tables according to type of event and service standards.
- Provided friendly and attentive service.
- Maintained complete knowledge of restaurant menu, including daily specials.
- Folded napkins throughout the day to maintain an adequate supply.
- Served beverages, breads and butter and replenished items as necessary.
- Cleared dirty dishes, refilled beverage glasses, cleaned tables and brought baskets of bread.
Education
Bachelor of Arts - Criminal Justice Major with Double Minor French and Sociology
University of Mount Union
Alliance, OH05-2018
High School Diploma -
Bandy's High School
Catawba, NC2014
Skills
- Conflict resolution
- Time management
- Attention to detail
- Product rotation
- Sanitation practices
- Inventory management
Additional Information
I am a very dedicated employee who is punctual, unafraid to work long hours or any days.
I am comfortable speaking in large groups and with upper management.
I work very well on my own or in a team environment. However I tend to take the lead in these groups.
Certification
- Firearms Training Certification - Various State Agencies or Private Institutions.
- First Aid, CPR, and AED Instructor Certification - American Red Cross.
- ServSafe Food Handler Certification - National Restaurant Association.
Timeline
Cut Fruit/Fresh Produce Associate
Publix
02.2024 - 03.2025
Shipt Shopper
Shipt
03.2021 - 01.2024
Armed Security Officer
G4S Secure Solutions
10.2019 - 02.2020
Warehouse Worker
Target Distribution Center
05.2018 - 10.2018
Pizza Delivery
Pizza Hut
12.2017 - 03.2018
Customer Service Associate
Lowes Home Improvement
05.2016 - 08.2017
Customer Service Associate
Dunkin' Donuts
08.2015 - 04.2017
Host/Busser
Sagebrush Steak House
04.2013 - 08.2014
High School Diploma -
Bandy's High School
Bachelor of Arts - Criminal Justice Major with Double Minor French and Sociology
University of Mount Union
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