Brenton Lee
Operations Assistant
Memphis,TN
Summary
Adept Operations Assistant with a proven track record at Universal Collection Systems, enhancing operational efficiency and fostering positive relationships. Expert in workflow optimization and recordkeeping, coupled with a positive attitude that drives team success. Achieved significant improvements in process streamlining and customer satisfaction, leveraging skills in project coordination and clerical support.
Overview
5
5
years of professional experience
Work History
Operations Assistant
Universal Collection Systems
Memphis, TN
05.2020 - Current
- Facilitated communication between departments to ensure project alignment.
- Worked with users and support teams to troubleshoot reported problems.
- Responded to client queries and maintained strong relationships with vendors.
- Worked closely with other departments such as sales, marketing, finance, to ensure smooth operations.
- Assisted management in making important decisions by collecting, organizing, and modeling data.
- Assisted organizational efforts by filing, entering data and answering phones.
- Prepared and analyzed reports on operational performance for management review.
- Oversaw maintenance and repair of operational equipment to ensure reliability.
- Oversaw expense, report and support documentation filing systems.
- Managed database updates and maintenance for operational accuracy.
- Managed inventory levels, ensuring optimal stock at all times.
- Organized and filed important company documents, spreadsheets and reports.
- Organized and maintained records of daily transactions and other operational data.
- Assisted with training of new employees, offering constructive feedback on completion of job tasks.
- Provided administrative support to the Operations Manager by preparing reports, documents and presentations.
- Monitored and analyzed operational costs to identify savings opportunities.
- Assisted with set up for social events and food deliveries.
- Received and distributed mail, letters and packages.
- Encouraged and improved cross-department internal communication.
- Maintained positive working relationship with fellow staff and management.
- Assisted with the development of processes and procedures related to operations management.
- Handled customer inquiries and resolved issues to maintain satisfaction.
- Identified areas for improvement within the organization's operations process.
- Implemented quality control measures to uphold company standards.
- Streamlined processes through the introduction of new technologies.
- Provided assistance in troubleshooting any technical issues that arose during daily operations.
- Facilitated work processes for special projects, product promotions, and company campaigns.
- Utilized software programs such as Excel, Word, Access, for data entry, analysis and reporting purposes.
- Worked closely with other departments on special projects.
- Assisted in developing and implementing operational strategies to ensure efficient operations.
- Performed accounting or financial analysis.
- Broke down boxes for garbage and recycling.
- Identified internal problems and recommended solutions to upper management.
- Assisted with recruitment, training, and supervision of new staff.
- Participated in credit and collections activities.
- Assisted in developing operational procedures to enhance workflow.
- Participated in team meetings to provide feedback on operational issues and solutions.
- Identified needs of customers promptly and efficiently.
- Resolved customer inquiries promptly while maintaining a high level of customer satisfaction.
- Maintained accurate records of financial transactions related to operations activities.
Snow Cone Maker
Micco's Sno Cones
Germantown, TN
08.2019 - 10.2019
Education
BBA - General Business
University of Mississippi
University, MS05-2026
Associate of Applied Science -
Southwest Tennessee Community College
Memphis, TN05-2023
High School Diploma -
Arlington High School
Arlington, TN05-2020
Skills
- Recordkeeping
- Inventory purchasing
- Reporting and documentation
- Meeting planning
- Clerical support
- Event management
- Work Planning and Prioritization
- Project planning
- Project coordination
- Operational reporting
- Delegating work
- Performance tracking
- Positive attitude
- Document management
- Meeting coordination
- Business correspondence management
- Professional and friendly
- Customer support
- Documentation and reporting
- Efficiency improvement
- Attention to detail
- Schedule coordination
- Report generation
- Document preparation
- Workflow optimization
- Meeting support
Timeline
Operations Assistant
Universal Collection Systems
05.2020 - Current
Snow Cone Maker
Micco's Sno Cones
08.2019 - 10.2019
BBA - General Business
University of Mississippi
Associate of Applied Science -
Southwest Tennessee Community College
High School Diploma -
Arlington High School
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