Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brenton Martin

Houston

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts. Talented Insurance Customer Service Representative conferred with customers by telephone or in-person to provide information about products or services. Took or entered orders, canceled accounts and obtained details of issues. Smart individual with great communication and task prioritization talents.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

7
7
years of professional experience

Work History

Allstate

Sales Agent
10.2023 - Current
  • Developed and maintained strong client relationships through effective communication and personalized service.
  • Conducted thorough needs assessments to recommend suitable insurance products tailored to client requirements.
  • Achieved high customer satisfaction ratings by delivering timely resolutions to inquiries and claims.
  • Trained and mentored junior sales representatives on best practices for client engagement and product knowledge.
  • Analyzed market trends to identify opportunities for business growth and enhance competitive positioning.
  • Implemented streamlined processes for policy renewals, improving efficiency of the sales workflow.
  • Collaborated with cross-functional teams to align marketing strategies with sales objectives, driving revenue growth.
  • Sold auto, home, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
  • Exceeded sales targets consistently, utilizing effective closing techniques and persuasive communication skills.
  • Enhanced operational efficiency by implementing time-saving tools for tracking progress toward sales goals and monitoring productivity metrics.
  • Conducted regular policy reviews with existing clients to ensure continued alignment with their evolving needs and risk profiles.
  • Generated sales by recommending policies and add-ons.
  • Connected with prospective clients to set appointments.
  • Boosted client retention rates by providing exceptional customer service and addressing concerns promptly.
  • Generated new business opportunities by attending industry events and participating in marketing initiatives.
  • Delivered informative presentations at community events, raising awareness about the importance of insurance protection and driving new business inquiries.

Professional Athlete

Euro League Of Football
04.2023 - 10.2023
  • Profession Wide Receiver
  • Improved team performance by consistently demonstrating leadership and strong work ethic during practices and games.
  • Achieved recognition as a top-performing athlete by maintaining optimal physical fitness through rigorous training regimens.
  • Contributed to team success by consistently meeting or exceeding performance goals set by coaching staff.
  • Enhanced team cohesion by actively participating in team-building activities and fostering positive relationships with teammates.


Insurance Customer Service Representative

GEICO
12.2020 - 08.2023
  • Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
  • Fostered strong relationships with clients, providing personalized service and assistance on various insurance products.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Educated customers on available discounts, promoting loyalty and policy retention through tailored recommendations.
  • Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.

Roadside Technician

AAA Auto Club Group
12.2018 - 08.2023
  • Ensured safety of both customers and fellow technicians by adhering to strict safety protocols during each service call.
  • Provided exceptional roadside support with proficient use of diagnostic tools and equipment.
  • Performed efficient tire changes, jump starts, and lockout services to minimize customer wait times and inconvenience.
  • Improved roadside assistance response times by efficiently prioritizing and dispatching service requests.
  • Strengthened relationships with AAA by coordinating efficient vehicle transportation when necessary.
  • Maintained a clean and organized service vehicle, ensuring all necessary tools were readily available for each job.
  • Investigated customer complaints to identify cause of malfunctions.

Hotel Front Desk Clerk

Intercontinental Hotel
11.2018 - 08.2020
  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
  • Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
  • Trained new front desk staff in hotel policies and procedures, maintaining consistent service standards.
  • Managed a high volume of calls, directing guests to appropriate departments and services.
  • Handled financial transactions accurately, ensuring proper billing and payment processing.

Education

Bachelor of Communication - Journalism

University of Mary Hardin-Baylor
05.2023

High School Diploma -

Marietta High School
05.2015

Skills

  • Automated Assembly
  • Equipment monitoring
  • Machine Maintenance
  • Basic Math
  • Good Communication
  • Licensed Insurance Agent
  • Licensed with Property and Casualty
  • Manual Machining
  • Adobe Premiere Pro
  • Final Cut Pro
  • Hootsuite
  • Photoshop Elements
  • Customer service
  • Microsoft Products
  • Student Athletes
  • Client relationship management
  • Client account management
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Attention to detail
  • Time management
  • Flexible and adaptable
  • Multitasking
  • Multitasking Abilities
  • Dependable and responsible
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Organizational skills
  • Active listening
  • Calm under pressure
  • Organization and time management
  • Decision-making

Timeline

Allstate

Sales Agent
10.2023 - Current

Professional Athlete

Euro League Of Football
04.2023 - 10.2023

Insurance Customer Service Representative

GEICO
12.2020 - 08.2023

Roadside Technician

AAA Auto Club Group
12.2018 - 08.2023

Hotel Front Desk Clerk

Intercontinental Hotel
11.2018 - 08.2020

High School Diploma -

Marietta High School

Bachelor of Communication - Journalism

University of Mary Hardin-Baylor