To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts. Talented Insurance Customer Service Representative conferred with customers by telephone or in-person to provide information about products or services. Took or entered orders, canceled accounts and obtained details of issues. Smart individual with great communication and task prioritization talents.
Hi, I’m
Brenton Martin
Houston,TX
Summary
Overview
10
years of professional experience
Work History
Harris County Toll Road AuthorityHouston, Tx
Customer Service Representative
10.2024 - Current
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
GEICO
Insurance Customer Service Representative
02.2020 - 08.2024
Job overview
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Fostered strong relationships with clients, providing personalized service and assistance on various insurance products.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Educated customers on available discounts, promoting loyalty and policy retention through tailored recommendations.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
Euro League Of Football
Professional Athlete
04.2023 - 10.2023
Job overview
- Profession Wide Receiver
- Improved team performance by consistently demonstrating leadership and strong work ethic during practices and games.
- Achieved recognition as a top-performing athlete by maintaining optimal physical fitness through rigorous training regimens.
- Contributed to team success by consistently meeting or exceeding performance goals set by coaching staff.
- Enhanced team cohesion by actively participating in team-building activities and fostering positive relationships with teammates.
AAA Auto Club GroupAtlanta, Georgia
Roadside Technician
12.2019 - 04.2023
Job overview
- Provided exceptional roadside support with proficient use of diagnostic tools and equipment.
- Improved roadside assistance response times by efficiently prioritizing and dispatching service requests.
- Performed efficient tire changes, jump starts, and lockout services to minimize customer wait times and inconvenience.
- Fostered a strong sense of teamwork through effective collaboration on challenging jobs, sharing knowledge, and offering assistance to fellow technicians as needed.
Nissan Smyrna
Car Salesperson
04.2017 - 09.2019
Job overview
- Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
- Increased dealership revenue with effective sales strategies tailored to individual client needs.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.
Intercontinental Hotel
Hotel Front Desk Clerk
11.2014 - 08.2016
Job overview
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
- Trained new front desk staff in hotel policies and procedures, maintaining consistent service standards.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
Education
University of Mary Hardin-BaylorBelton, TX
Bachelor of Communication from Journalism
05.2023
University Overview
Marietta High SchoolMarietta, GA
High School Diploma
05.2015
University Overview
Skills
- Automated Assembly
- Equipment monitoring
- Machine Maintenance
- Basic Math
- Good Communication
- Manual Machining
- Adobe Premiere Pro
- Final Cut Pro
- Hootsuite
- Photoshop Elements
- Customer service
- Microsoft Products
- Student Athletes
Timeline
Customer Service Representative
Harris County Toll Road Authority
10.2024 - Current
Professional Athlete
Euro League Of Football
04.2023 - 10.2023
Insurance Customer Service Representative
GEICO
02.2020 - 08.2024
Roadside Technician
AAA Auto Club Group
12.2019 - 04.2023
Car Salesperson
Nissan Smyrna
04.2017 - 09.2019
Hotel Front Desk Clerk
Intercontinental Hotel
11.2014 - 08.2016
University of Mary Hardin-Baylor
Bachelor of Communication from Journalism
Marietta High School
High School Diploma
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