Brenton Martin
Marietta,GA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts. Talented Insurance Customer Service Representative conferred with customers by telephone or in-person to provide information about products or services. Took or entered orders, canceled accounts and obtained details of issues. Smart individual with great communication and task prioritization talents.
Overview
10
10
years of professional experience
Work History
Machine Operator
Papa Johns Quality Control Center
10.2023 - Current
- Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
Insurance Customer Service Representative
GEICO
02.2020 - 12.2023
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Fostered strong relationships with clients, providing personalized service and assistance on various insurance products.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Educated customers on available discounts, promoting loyalty and policy retention through tailored recommendations.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
Professional Athlete
Euro League Of Football
04.2023 - 10.2023
- Profession Wide Receiver
- Improved team performance by consistently demonstrating leadership and strong work ethic during practices and games.
- Achieved recognition as a top-performing athlete by maintaining optimal physical fitness through rigorous training regimens.
- Contributed to team success by consistently meeting or exceeding performance goals set by coaching staff.
- Enhanced team cohesion by actively participating in team-building activities and fostering positive relationships with teammates.
Car Salesperson
Nissan Smyrna
04.2017 - 09.2019
- Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
- Increased dealership revenue with effective sales strategies tailored to individual client needs.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.
Hotel Front Desk Clerk
Intercontinental Hotel
11.2014 - 08.2016
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
- Trained new front desk staff in hotel policies and procedures, maintaining consistent service standards.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
Education
Bachelor of Communication - Journalism
University of Mary Hardin-Baylor
Belton, TX05.2023
High School Diploma -
Marietta High School
Marietta, GA05.2015
Skills
- Automated Assembly
- Equipment monitoring
- Machine Maintenance
- Basic Math
- Good Communication
- Manual Machining
- Adobe Premiere Pro
- Final Cut Pro
- Hootsuite
- Photoshop Elements
- Customer service
- Microsoft Products
- Student Athletes
Timeline
Machine Operator
Papa Johns Quality Control Center
10.2023 - Current
Professional Athlete
Euro League Of Football
04.2023 - 10.2023
Insurance Customer Service Representative
GEICO
02.2020 - 12.2023
Car Salesperson
Nissan Smyrna
04.2017 - 09.2019
Hotel Front Desk Clerk
Intercontinental Hotel
11.2014 - 08.2016
Bachelor of Communication - Journalism
University of Mary Hardin-Baylor
High School Diploma -
Marietta High School
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