BRENTON A. SMITH
Virginia Beach,VA
Summary
Experienced Automobile, Motorcycle, RV, and Umbrella Insurance Specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering many years of experience and willingness to take on any challenge.
Overview
15
15
years of professional experience
Work History
Insurance Customer Service Representative
GEICO
03.2018 - 06.2023
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Fielded customer complaints, escalating complex issues to management for resolution.
- Assisted customers with completing insurance documents to avoid missed information.
Customer Service Assistant
Avalonbay Communities Inc
01.2015 - 02.2018
- Responds to all resident inquiries using computerized system.
- Responsible for verifying rental history for current and prior resident accounts.
- Used multiple systems for adjusting resident accounts while applying charges and credits.
- Provided information to residents with detailed explanations of all services available while assessing their needs.
- Focused on daily statistics such as average handle times, quality, adherence, and productivity.
Benefits Enrollment Specialist
Xerox Corporation
08.2014 - 11.2014
- Responsible for responding to all complaints and customer-care follow-ups using standard scripts and processes.
- Provided detailed explanations, information, updates, and enrollment of Health and Welfare Benefits for active employees, retirees, surviving spouses and dependents.
- Completed In depth research and resolutions for each call.
- Resolving customer inquiries and logging customer calls.
Front Desk Clerk/Front Desk Night Auditor
Shutters On The Banks
07.2008 - 08.2012
- Negotiated optimal rates, services, and hospitality
- Handled reservations made via phone calls and/or internet transactions
- Accurate auditing and cash reconciliation insuring balanced cash and credit transactions.
- Managed booking for large groups, associations and emergency stays due to environmental and hazardous weather conditions.
- Resolved all guest concerns, complaints, and suggestions while providing superior guest service.
- Focused on customer loyalty and retention.
- Answered all customer calls, inquiries, and concerns regarding accommodations, facility amenities, and local attractions.
Education
2013-2014 -
Saint Leo University
Saint Leo, FLSkills
- Microsoft Office
- Verbal and Written Communication
- Great Customer Service Skills
- Leadership
- Decision Making, Problem Solving, and Team Oriented
Timeline
Insurance Customer Service Representative
GEICO
03.2018 - 06.2023
Customer Service Assistant
Avalonbay Communities Inc
01.2015 - 02.2018
Benefits Enrollment Specialist
Xerox Corporation
08.2014 - 11.2014
Front Desk Clerk/Front Desk Night Auditor
Shutters On The Banks
07.2008 - 08.2012
2013-2014 -
Saint Leo University
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