BRENTON A. SMITH
Virginia Beach,VA
Summary
Experienced Automobile, Motorcycle, RV, and Umbrella Insurance Specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering many years of experience and willingness to take on any challenge.
Overview
15
15
years of professional experience
Work History
Insurance Customer Service Representative
GEICO
Virginia Beach, VA
03.2018 - 06.2023
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Fielded customer complaints, escalating complex issues to management for resolution.
- Assisted customers with completing insurance documents to avoid missed information.
Customer Service Assistant
Avalonbay Communities Inc
Virginia Beach, VA
01.2015 - 02.2018
- Responds to all resident inquiries using computerized system.
- Responsible for verifying rental history for current and prior resident accounts.
- Used multiple systems for adjusting resident accounts while applying charges and credits.
- Provided information to residents with detailed explanations of all services available while assessing their needs.
- Focused on daily statistics such as average handle times, quality, adherence, and productivity.
Benefits Enrollment Specialist
Xerox Corporation
Chesapeake, VA
08.2014 - 11.2014
- Responsible for responding to all complaints and customer-care follow-ups using standard scripts and processes.
- Provided detailed explanations, information, updates, and enrollment of Health and Welfare Benefits for active employees, retirees, surviving spouses and dependents.
- Completed In depth research and resolutions for each call.
- Resolving customer inquiries and logging customer calls.
Front Desk Clerk/Front Desk Night Auditor
Shutters On The Banks
Kill Devil Hills, NC
07.2008 - 08.2012
- Negotiated optimal rates, services, and hospitality
- Handled reservations made via phone calls and/or internet transactions
- Accurate auditing and cash reconciliation insuring balanced cash and credit transactions.
- Managed booking for large groups, associations and emergency stays due to environmental and hazardous weather conditions.
- Resolved all guest concerns, complaints, and suggestions while providing superior guest service.
- Focused on customer loyalty and retention.
- Answered all customer calls, inquiries, and concerns regarding accommodations, facility amenities, and local attractions.
Education
2013-2014 -
Saint Leo University
Saint Leo, FLSkills
- Microsoft Office
- Verbal and Written Communication
- Great Customer Service Skills
- Leadership
- Decision Making, Problem Solving, and Team Oriented
Timeline
Insurance Customer Service Representative
GEICO
03.2018 - 06.2023
Customer Service Assistant
Avalonbay Communities Inc
01.2015 - 02.2018
Benefits Enrollment Specialist
Xerox Corporation
08.2014 - 11.2014
Front Desk Clerk/Front Desk Night Auditor
Shutters On The Banks
07.2008 - 08.2012
2013-2014 -
Saint Leo University