Brentt De La Cruz
7005 Vandeman St
Summary
Dynamic leader and problem-solver with a proven track record at DoorDash, enhancing customer satisfaction and streamlining inventory management. Expert in customer service and inventory management, I significantly improved efficiency and sales. Known for exceptional leadership qualities and meticulous attention to detail, I excel in fast-paced environments, driving team success and operational excellence.
Overview
14
14
years of professional experience
Work History
Operations and Fresh Assortment Associate
DoorDash
04.2021 - 11.2023
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Increased sales by customizing pitches to address specific client needs and concerns.
- Conducted detailed market research to identify emerging trends, influencing product development direction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Customer Service Representative
Circle K
03.2019 - 09.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Customer Support Specialist
Sherwin-Williams Paint Store
02.2015 - 04.2020
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
Supervisor
Seller Brothers
06.2009 - 12.2014
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Education
Human Resources -
Alison
Galway,Ireland11.2023
Bachelor - Business Administration
Western Governors University
Salt Lake City, UT06.2020
Human Resource Management - Discipline In Organiza -
Alison
Galway,Ireland05.2020
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Workplace safety
- Cash handling
- Customer engagement
- Decision-making
- Complex Problem-solving
- Courteous and professional
- Flexible schedule
- New hire training
- Product knowledge
- Order fulfillment
- Inventory management
- Cross-functional teamwork
- Management support
- Product merchandising
- Multiple priorities management
- Event coordination
- Shipment processing
- Multitasking and organization
- Inventory and stocking
- Reliable and responsible
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Operations and Fresh Assortment Associate
DoorDash
04.2021 - 11.2023
Customer Service Representative
Circle K
03.2019 - 09.2020
Customer Support Specialist
Sherwin-Williams Paint Store
02.2015 - 04.2020
Supervisor
Seller Brothers
06.2009 - 12.2014
Human Resources -
Alison
Bachelor - Business Administration
Western Governors University
Human Resource Management - Discipline In Organiza -
Alison
Similar Profiles
Jennifer AbdeljabbarJennifer Abdeljabbar
Associate, Project Management Office at DoorDashAssociate, Project Management Office at DoorDash
Dustin WoodDustin Wood
Delivery Driver at DoorDashDelivery Driver at DoorDash
Trecia Bogle-LibirdTrecia Bogle-Libird
Dasher at DoorDashDasher at DoorDash
Brett SiemsenBrett Siemsen
Dasher at DoorDashDasher at DoorDash
MAHABUB ALAHIMAHABUB ALAHI
Selling Manager at Big BazaarSelling Manager at Big Bazaar