Brentt Dominguez
Newark,New Jersey
Summary
Dedicated and Driven IT professional seeking to transition into a management role, seeking to mentor and develop a high-performing technology team that contributes to both individual and collective achievement while driving user-focused support services in a mission-driven organization.
Overview
6
6
years of professional experience
Work History
Senior IT Specialist
KIPP NJ
09.2023 - Current
- Direct technical strategy and mentorship for Technology Specialists across Newark, Camden, and Miami, including remote support of the Miami team through weekly trainings, SLA alignment, and coaching on ticket resolution and stakeholder communication.
- Maintain weekly coordination with the Directors of School Operations for 2 Miami schools to ensure smooth alignment of school-level IT and operations.
- Led Miami team’s transition to NJ/Camden’s unified systems; standardized asset management using Mobile Asset, Google Admin, and Sheets, finalizing most of Miami’s tech inventory.
- Deliver high-level support to C-level executives, resolving 800+ tickets last year with a 3.2-hour response and 3.2-day resolution average; met SLA standards across 8,000+ tickets over five years.
IT Specialist
KIPP NJ
09.2019 - 09.2023
- Coordinated with the Directors of School Operations across eight Newark school sites to support local IT needs and ensure consistent alignment between technology and school operations.
- Provided support for staff and students in alignment with SLA standards and maintained clear, consistent communication through Zendesk by providing timely updates and resolution progress.
- Administered Tier 1 and Tier 2 support for network appliances, including servers, switches, and wireless access points, ensuring reliable connectivity and minimal downtime.
Education
Bachelor Of Science - Computer Science
New Jersey Institute of Technology
Associate of Science - Computer Science
Bergen Community College
Skills
- Experienced
- Google Workspace Enterprise, Carbonite, Sophos, Dameware, Mobile Asset Management System, Avigilon, Mitel, Active Directory, Intune
- Knowledgeable
- Termius, Zendesk, Okta, ADP, LightSpeed MDM, PrinterLogic Admin, Cisco Meraki, WinDSX, PowerShell, Command Prompt, Zoom, Registry Editor, LobbyGuard, PRTG Network Monitor Lenovo Cloud Deploy
- Trained
- Microsoft 365 Enterprise Apps, Apple School Manager, Dell Tech Direct, LDAP
Awards
Recipient of the 2024 212 Award, which recognizes 1 teammate annually who consistently goes the extra mile in their work.
Timeline
Senior IT Specialist
KIPP NJ
09.2023 - Current
IT Specialist
KIPP NJ
09.2019 - 09.2023
Associate of Science - Computer Science
Bergen Community College
Bachelor Of Science - Computer Science
New Jersey Institute of Technology
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